Director of Client Success, Transit & Public Sector

Redmond Consulting; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Redmond Consulting is looking for a Director of Client Success based in Toronto, Canada. This role is centered on enhancing relationships with key transit agency partners in the USA. The ideal candidate will have experience in account management within transportation or technology sectors and will be pivotal in driving customer strategies.

The position offers significant visibility in public sector initiatives, requiring the candidate to navigate complex transit technology environments and manage executive-level discussions.

Qualifications

• Experience in account management or client success.
• Background in transportation, infrastructure, or technology-related environments.
• Experience with public-sector organizations is valuable.

Responsibilities

• Develop and maintain relationships with client stakeholders.
• Support account strategy and identify future opportunities.
• Ensure unified internal customer approach.
• Manage sensitive issues and client communications.
• Act as trusted advisor for customers.

Skills

Account management

Client success

Business development

Strategic program leadership

Industry visibility

Job description

Redmond Consulting is looking for a Director of Client Success based in Toronto, Canada. This role is centered on enhancing relationships with key transit agency partners in the USA. The ideal candidate will have experience in account management within transportation or technology sectors and will be pivotal in driving customer strategies.

The position offers significant visibility in public sector initiatives, requiring the candidate to navigate complex transit technology environments and manage executive-level discussions.