Customer Success Manager

Redmond Consulting; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Redmond Consulting is looking for a Director of Client Success based in Toronto, Canada. This role is centered on enhancing relationships with key transit agency partners in the USA. The ideal candidate will have experience in account management within transportation or technology sectors and will be pivotal in driving customer strategies.

The position offers significant visibility in public sector initiatives, requiring the candidate to navigate complex transit technology environments and manage executive-level discussions.

Qualifications

• Experience in account management or client success.
• Background in transportation, infrastructure, or technology-related environments.
• Experience with public-sector organizations is valuable.

Responsibilities

• Develop and maintain relationships with client stakeholders.
• Support account strategy and identify future opportunities.
• Ensure unified internal customer approach.
• Manage sensitive issues and client communications.
• Act as trusted advisor for customers.

Skills

Account management

Client success

Business development

Strategic program leadership

Industry visibility

Job description

Director of Client Success

DIVISION: Digital Payment Systems – USA

LOCATION: Based in Toronto, CANADA

Our client is seeking a relationship-oriented and strategically minded Director of Client Success to support key transit agency partnerships across the US. This individual will serve as a senior interface between the client organization and internal teams across sales, delivery, technical operations, and executive leadership.

The role is well-suited for someone who enjoys working at the intersection of technology, public transportation, and long-term customer strategy. The Director of Client Success will help strengthen trusted relationships with agency stakeholders, support strategic account development, and ensure clients experience a coordinated and responsive partnership.

This is a highly visible position offering broad exposure to complex transit programs, executive-level discussions, and major public-sector mobility initiatives. The successful candidate will play an important role in helping align customer priorities with internal business objectives while navigating a dynamic and evolving transit technology environment.

Key Areas of Focus

• Developing and maintaining strong relationships with senior client stakeholders
• Supporting long-term account strategy and identifying future opportunities
• Coordinating internal teams to ensure a unified and effective customer approach
• Helping manage sensitive issues, escalations, and client communications
• Acting as a trusted advisor and advocate for the customer internally
• Contributing to strategic growth within an established and globally recognized mobility technology organization

Ideal Candidate

Experience in account management, client success, business development, consulting, or strategic program leadership within transportation, infrastructure, or technology-related environments. Experience working with public-sector organizations or transit agencies is particularly valuable.

This opportunity offers excellent industry visibility and the ability to build meaningful relationships within the public transportation sector while contributing to high-profile mobility programs across the USA.

Please contact Josie Summa at 904-236-6641 mms/phone, [e-mail] for additional information and expression of interest.