Director of Business Operations

Toptal; Canada; Remote; CAD 80,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Director of Business Operations to drive strategic initiatives and enhance operational frameworks. This remote role requires a creative problem-solver with extensive experience in business operations and consulting. You'll collaborate with executives to implement impactful solutions and lead initiatives that foster growth and efficiency. Join a dynamic team where your contributions will shape the future of the company and redefine operational excellence. If you're ready to tackle challenges and make a significant impact, this opportunity is perfect for you.

Qualifications

• 7+ years of experience in business operations or consulting.
• Leadership experience in a fast-paced environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Scope initiatives and develop frameworks to meet objectives.
• Partner with executives to achieve successful outcomes.
• Own or support initiatives for continual improvement.

Skills

Business Operations

Consulting

Leadership

Creative Problem Solving

Data Analysis

Change Management

Communication

Collaboration

Education

Bachelor's Degree

Job description

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce .

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

As a Director of Business Operations at Toptal, you will work on functional initiatives to help build strategic direction, execution frameworks, process automation and workflow enhancements, KPIs, and team structures necessary to drive Toptal’s growth. You will be trusted to tackle challenging and impactful problems at Toptal, working directly with our executives to achieve success.

This is a remote position. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

Working within our Customer team, you will scope initiatives, develop frameworks, and build comprehensive strategies to meet objectives - executing flawlessly upon them. You will partner with executives and other senior leaders to achieve successful outcomes through major company initiatives that result in new offerings, enhanced infrastructure and processes. Your ability to learn the business, partner with executives, develop recommendations and act swiftly to drive to completion will be key to your success. Upon completion, you will ‘own’ or significantly support the initiative on an ongoing basis and work for continual improvement to support Toptal’s growth strategies.

The life cycle of your projects, at a high level, will be: Dive into a company initiative with a consultant’s mindset, ask questions to learn everything you can about the subject. Remove constraints and use non-incremental thinking to determine how to frame the initiative such that the related projects and components can deliver an order of magnitude greater impact. Execute on your plans, frequently doing things yourself as an individual contributor, and laying a solid foundation that can be built upon and owned or significantly supported by you upon completion. Ensure that the project can be sustainable within the function or company into the future by implementing processes that allow for its success into the future.

In the first week, expect to:

• Onboard and integrate into Toptal.
• Rapidly begin learning about Toptal’s history, culture, and vision.
• Shadow team members across the company to learn the core of Toptal’s operations, goals, and measurable outcomes.

In the first month, expect to:

• Begin initial scoping of assigned initiatives.

In the first three months, expect to:

• Work alongside team leaders to determine outcomes, make recommendations, scope project plans, while exercising discretion and independent judgment.
• Partner with Senior Leadership to build and execute a comprehensive plan.

In the first six months, expect to:

• Make significant progress on the initiative execution plans, as evidenced by the achievement of initiative milestones and KPIs.

In the first year, expect to:

• Own or assume a key role in the ongoing execution and further enhancement of the assigned initiatives.

Qualifications and Job Requirements:

• Bachelor’s degree is required.
• 7+ years of total experience, including 5+ years combined business operations or consulting experience.
• Leadership experience with responsibility for business results in a fast-paced, multi-function environment.
• Creative problem solver with proven results in improving processes in a business operations and/or sales environment.
• Ability to leverage data to perform root cause analysis and address the source of issues.
• Proven ability to develop creative solutions that result in measurable transformative outcomes that reach beyond incremental improvements.
• Strong collaboration skills and demonstrated ability to influence and execute effectively in a cross-functional environment.
• Impeccable organization skills and attention to detail.
• Ability to apply effective change management principles and consider the human element of change.
• A knack for being able to convey complex information and recommendations in a clear, logical, understandable manner to stakeholders at executive levels.
• Must be a high-integrity team player with the flexibility to meet the demands of changing business priorities.
• Outstanding written and verbal communication skills.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

For Toptal Use Only: #LI-MG1 #LI-REMOTE #canada

As Toptal’s Chief Operating Officer, Vicky is responsible for ensuring successful client outcomes by delivering an exceptional sales experience and matching clients with the right talent from Toptal’s global network. Prior to joining Toptal, Vicky developed her strategic and operational experience as a management consultant at Bain & Company. There, she worked with executive teams to address their most critical issues across a diverse range of industries. Vicky earned an Honors of Business Administration from the Ivey School of Business.

As CEO, Technology Services, Rahul is responsible for leading the go-to-market strategy, solutions, and delivery for Toptal’s Technology Services. Rahul recently served as Conduent’s CTO and Global Head of Software Engineering and Product Development in the company’s Enterprise Technology Services organization, leading the development and delivery of client-facing technology and platform strategies across the Transportation, Government, and Commercial portfolios. Prior to Conduent, Rahul held leadership positions at Capgemini, HCL Technologies, and Infosys. He holds a Bachelor’s in Engineering from DCRUST and an MBA from MDI Gurgaon in India.

We're changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.

What is the greatest impact that you have had in a prior role?

Describe the top 3 attributes you seek in a work environment in which you thrive.

What is the highest level of education you have completed? We verify education as a part of our hiring process.

High school diploma

Partially complete College/University; not currently enrolled

Partially complete College/University; currently enrolled and working toward degree

Graduate/Master's degree or above

I would like to subscribe to Toptal Insights and read cutting-edge perspectives about distributed teams and the Future of Work.

I would like to be contacted about future Toptal employment opportunities.

Interested in joining our global talent network?

Thank you for applying to Toptal! Your application has been successfully submitted.