Director of AI-Native Software Engineering

ServiceNow; Canada; Hybrid; CAD 142,000 - 285,000; Full time

Benefits offered by this job

Health plans

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks a founding Director-level engineering leader to own the technical direction for a new AI-powered product. You will shape architecture, build high-performing teams, and drive strategy with startup speed and ServiceNow scale.

This role blends autonomy with the backing of a global platform, enabling rapid impact. You will lead senior engineers and partner across Product, Design, Security, Operations, Sales, and Customer Success to deliver AI-native capabilities from concept to

Qualifications

• 15+ years of related engineering experience, including 7+ years leading and managing engineering teams for a product at scale.
• Experience in startups building 0-1 products, taking them to market, and scaling users with PLG motions and experiments.
• Strong experience building and operating large-scale distributed systems, enterprise platforms, workflow systems, data-intensive products, integration frameworks, or cloud-scale infrastructure.
• Deep understanding of system design for scale, reliability, observability, fault tolerance, data quality, security, and production readiness.
• Proven ability to define technical direction, influence architecture across teams, and translate ambiguous product strategy into executable engineering plans.
• Demonstrated success in building a high performance culture within a team of senior engineers without compromising wellbeing.
• Ability to lead through formal authority and technical credibility, aligning across peer teams.
• Strong judgment balancing long-term architecture with pragmatic execution, customer impact, engineering velocity, and business priorities.
• Experience with AI-powered products, AI-assisted workflows, and extensive use of AI in SDLC.

Responsibilities

• Collaborate with stakeholders across Product, Design, Security, Operations, Sales, and Customer Success to align on roadmap and release readiness, meeting security and compliance requirements, and feeding field signals back into priorities.
• Own technical strategy and delivery for your teams. Set architectural direction, ensure quality and reliability, and validate hypotheses with evidence.
• Hire, coach, and develop engineers, tech leads, and managers. Build inclusive, high-performing teams with clear career paths and durable ownership.
• Lead the evolution of current solutions toward AI-native capabilities, identifying where agentic patterns, data utilization, or autonomous workflows unlock value.
• Establish architecture patterns, engineering standards, and operating rhythms; document tradeoffs, rationale, and implementation guidance.
• Collaborate across the broader org to share learnings, validate approaches, and accelerate adoption of effective patterns.

Skills

Engineering leadership

Distributed systems

AI-powered products

Product strategy

Architectural design

Team building

Recruiting

Stakeholder collaboration

PLG motions

Tools

Cloud platforms

Job description

ServiceNow seeks a founding Director-level engineering leader to own the technical direction for a new AI-powered product. You will shape architecture, build high-performing teams, and drive strategy with startup speed and ServiceNow scale.

This role blends autonomy with the backing of a global platform, enabling rapid impact. You will lead senior engineers and partner across Product, Design, Security, Operations, Sales, and Customer Success to deliver AI-native capabilities from concept to