Enterprise AI & Experience Orchestration Leader

Genesys-; Toronto; Hybrid; CAD 206,000 - 270,000; Full time

Job summary

Genesys is seeking an AI and Experience Orchestration Director to drive the native AI portfolio and orchestrate customer experiences at scale. You will partner with account teams to shape strategy, lead executive-level conversations, and advance multi-team opportunities in a dynamic, global environment.

Ideal candidates bring 10–12 years in software/AI roles, strong communication, and the ability to influence without direct authority.

Qualifications

• Strong subject matter expertise in AI, pre sales, and customer experience technology.
• Experience in sales overlay or specialist roles and driving AI opportunities.
• Ability to influence without direct authority and collaborate across teams.

Responsibilities

• Demonstrate advanced AI expertise and engage with senior stakeholders.
• Lead complex opportunities across internal and external teams.
• Influence deal strategy and support territory planning and forecasting.
• Provide hands-on support for positioning, pricing, and proposals for AI offerings.
• Lead customer workshops to shape AI use cases and pilots.

Skills

AI expertise

Pre sales

Customer experience tech

Job description

Genesys is seeking an AI and Experience Orchestration Director to drive the native AI portfolio and orchestrate customer experiences at scale. You will partner with account teams to shape strategy, lead executive-level conversations, and advance multi-team opportunities in a dynamic, global environment.

Ideal candidates bring 10–12 years in software/AI roles, strong communication, and the ability to influence without direct authority.