Director, Digital Commercial Banking & APIs

National Bank of Canada; Montreal (administrative region); On-site; CAD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Employee Share Ownership Plan

Telemedicine services

Flexible working options

Job summary

National Bank of Canada is seeking a Director of Online Banking Solutions to lead the end-to-end digital experience for Commercial Banking and Capital Markets clients. You will define strategy, drive platform delivery, and scale API-based capabilities across SME to government segments.

In this senior role, you will champion user-centered design, oversee cross-functional teams, manage stakeholder expectations, and ensure secure, compliant, and measurable digital adoption across channels.

Qualifications

• 10+ years of experience in digital banking, product management, or customer journey design.
• Strong understanding of commercial banking products (cash management, payments, lending, trade finance).
• Proven experience leading digital platform delivery (web, mobile and APIs).
• Deep knowledge of API architecture, integration models, and open banking frameworks.

Responsibilities

• Define and own the digital customer journey across all commercial client segments (SME, Mid-Market, Large Corporate, Public Sector).
• Lead the evolution of the bank’s commercial online banking and mobile platforms.
• Drive platform adoption by partnering with frontline teams and clients, ensuring effective rollout, training, and transition strategies.
• Define and drive the API strategy for Commercial Banking and Capital Markets, enabling integration with client ERP/TMS systems and partner solutions.

Skills

Digital banking leadership

API strategy

Stakeholder management

Change management

Cross-functional leadership

Strategic thinking

Tools

API architecture

Job description

National Bank of Canada is seeking a Director of Online Banking Solutions to lead the end-to-end digital experience for Commercial Banking and Capital Markets clients. You will define strategy, drive platform delivery, and scale API-based capabilities across SME to government segments.

In this senior role, you will champion user-centered design, oversee cross-functional teams, manage stakeholder expectations, and ensure secure, compliant, and measurable digital adoption across channels.