Strategic Leader, Client Experience & Commercial Support

National Bank of Canada; Edmonton; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Senior Manager, Client Experience & Commercial Support for Alberta & Prairies. You will lead a team delivering exceptional client experience and commercial support to Commercial Banking clients across Western Canada, driving strategic alignment and operational excellence.

You will collaborate with regional leaders, partners, and operations to evolve capabilities, simplify processes, and deliver measurable business outcomes in a hybrid work environment.

Qualifications

• Bachelor’s degree in a related field or equivalent experience in Commercial Banking, operations, or transformation.

Responsibilities

• Lead and develop a team of Account Representatives delivering exceptional client experience and commercial support across Alberta and the Prairies.
• Provide strategic leadership for the practice by evolving capabilities, roles, and ways of working to meet current and future needs.
• Coach frontline leaders in team leadership, talent development, employee engagement, and achievement of objectives.
• Be accountable for overall team performance related to client experience, service quality, efficiency, engagement, and business outcomes.
• Champion a high-quality, efficient, client-focused support model to enhance the client experience and service delivery.
• Drive evolution of client experience and support model by simplifying processes and improving efficiency.
• Align priorities with regional leaders to ensure a consistent experience across regions.
• Collaborate with frontline teams, business partners, operations, and transformation teams on strategic priorities.
• Foster collaboration, accountability, innovation, continuous improvement, and operational excellence.
• Contribute to evolution of the Commercial Banking support practice for long-term success.

Skills

Leadership

Client Experience

Strategic Planning

Stakeholder Management

Operational Excellence

Education

Bachelor’s degree in related field

Tools

CRM

Excel

Data Analytics

Job description

National Bank of Canada is seeking a Senior Manager, Client Experience & Commercial Support for Alberta & Prairies. You will lead a team delivering exceptional client experience and commercial support to Commercial Banking clients across Western Canada, driving strategic alignment and operational excellence.

You will collaborate with regional leaders, partners, and operations to evolve capabilities, simplify processes, and deliver measurable business outcomes in a hybrid work environment.