Senior Manager, Digital Banking Strategy & Growth

Fairstone Financial Inc.; Toronto; Hybrid; CAD 115,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Gym memberships

Toronto Bike Share

Education Assistance Program

Fairstone Academy

WorkPerks discounts

Job summary

Fairstone Financial Inc. in Toronto is seeking a Senior Manager, Digital Banking to lead the deposit products digital strategy and multi-year roadmap.

You will drive end-to-end digital experiences, optimize onboarding and servicing, and partner across Product, Marketing, Technology, Operations and Analytics to deliver measurable growth. You will focus on customer-centric design, analytics-driven decisions, and regulatory compliance while guiding large cross-functional initiatives and driving

Qualifications

• 10+ years in digital banking or financial services.
• Proven experience defining digital strategies and roadmaps.
• Strong stakeholder management and leadership skills.
• Data-driven decision making and customer insights.

Responsibilities

• Define and own the digital banking strategy and multi-year roadmap for deposit products.
• Lead growth, performance metrics, and KPI dashboards for digital channels.
• Oversee customer journeys across web, mobile, and assisted digital channels.
• Coordinate cross-functional delivery across Product, Tech, Operations, Marketing and Risk.
• Improve servicing efficiency, automate where possible, and optimize cost-to-serve.
• Ensure regulatory compliance and risk controls throughout product lifecycle.

Skills

Digital strategy

Roadmaps

Cross-functional leadership

Agile delivery

Data analytics

Customer insights

Strategic thinking

Stakeholder management

Communication

Problem-solving

Education

Bachelor's degree (Business/Commerce/Technology/Engineering)

MBA or Master’s degree preferred

Job description

Fairstone Financial Inc. in Toronto is seeking a Senior Manager, Digital Banking to lead the deposit products digital strategy and multi-year roadmap.

You will drive end-to-end digital experiences, optimize onboarding and servicing, and partner across Product, Marketing, Technology, Operations and Analytics to deliver measurable growth. You will focus on customer-centric design, analytics-driven decisions, and regulatory compliance while guiding large cross-functional initiatives and driving