Director, Compliance Technology & Operations

Manulife; Southwestern Ontario; Hybrid; CAD 105,000 - 191,000; Full time

Job summary

A leading financial services provider is seeking a strategic Director in Compliance Technology & Operations to manage compliance initiatives and enhance operational efficiency. The ideal candidate has over 8 years of experience in compliance or risk management and excels in leadership and analytical skills. This role offers a salary range of $105,750 to $190,350 CAD and a flexible hybrid work arrangement.

Benefits

Customizable benefits

Health and dental coverage

Employee/family assistance plans

Qualifications

• 8+ years of experience in compliance, risk management, or program management.
• Proven leadership experience managing cross-functional teams.
• Strong understanding of regulatory environments.

Responsibilities

• Manage, coordinate, and optimize compliance-related initiatives.
• Develop standardized templates and documentation practices.
• Establish governance frameworks for third-party vendors.

Skills

Compliance knowledge

Risk management

Leadership

Analytical skills

Organizational skills

Communication skills

Education

Bachelor’s degree in Business, Law, or related field

Advanced degree or professional certification (e.g., CPA, CCEP, PMP)

Tools

Governance, risk, and compliance tools

Portfolio management systems

Job description

Manulife is seeking a strategic and results-driven Director to support the Compliance Technology & Operations (CT&O) function. The Director will support the Compliance Program Integration pillar which is responsible for managing, coordinating, and optimizing compliance-related initiatives across the organization. This role will serve as a key integrator, ensuring that compliance efforts are strategically aligned, efficiently executed, and consistently documented to support a streamlined, transparent, and risk-aware compliance environment.

Key Responsibilities:

1. Portfolio (Book of Work) Management

• Maintain a centralized repository of compliance initiatives to improve visibility and reduce duplication.
• Oversee intake processes and collaborate with Legal, Compliance, and Governance (LCG) Strategy & Operations.
• Support business case reviews and initiative rationalization to ensure alignment with strategic priorities.
• Define and maintain prioritization criteria based on risk, value, and regulatory urgency.
• Monitor initiative performance, track financials, and support resource reallocation to high-impact areas.

2. Documentation and Standardization

• Develop and maintain standardized templates, tools, and documentation practices
• Ensure consistency, audit-readiness, and regulatory compliance across all initiatives.
• Promote best practices in documentation to enhance transparency and operational efficiency.

3. Governance Over Vendors

• Establish and maintain governance frameworks for third-party vendors supporting compliance functions
• Review and monitor vendor contracts to ensure alignment with compliance objectives and performance expectations.
• Drive accountability and value realization from external partnerships.

Qualifications:

• Bachelor’s degree in Business, Law, Risk Management, or related field; advanced degree or professional certification (e.g., CPA, CCEP, PMP) preferred.
• 8+ years of experience in compliance, risk management, or program management within financial services or a similarly regulated industry.
• Proven leadership experience managing cross-functional teams and complex portfolios.
• Strong understanding of regulatory environments and compliance frameworks.
• Excellent analytical, organizational, and communication skills.
• Experience with governance, risk, and compliance (GRC) tools and portfolio management systems is an asset.

What We Offer:

• Support in shaping the future you want to see as part of our global team.
• Empowerment to learn and grow the career you want.
• Recognition and support in a flexible environment where well-being and inclusion are more than just words.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

To request a reasonable accommodation in the application process, contact [e-mail].

Salary and Benefits

Toronto, Ontario, Hybrid work arrangement. Salary range is expected to be between $105,750.00 CAD - $190,350.00 CAD. We offer eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.