Dining Services Manager — Elevate Guest Experience

Compass Group Canada; Toronto; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Mental health and wellness program

Health & Safety focus

Employee Resource Groups (ERGs)

Job summary

Compass Group Canada is seeking a Manager, Dining Services – Trinity Cafe to lead a team delivering exceptional customer service and uphold quality standards. You will train associates, manage feedback programs, and oversee catering coordination for client events.

The role requires strong hospitality leadership, problem solving, and effective communication, with MS Office proficiency. A dynamic, office-enabled environment and diverse client interactions await.

Qualifications

• 5 years of experience in food service or hospitality management.
• Solid experience in a busy customer service environment.
• General understanding of healthy food options.
• Ability to solve problems with professionalism and flexibility.
• Experience working in an office environment.
• Sense of urgency, initiative, and attention to detail.
• Strong presentation and communications skills (verbal and written).
• Proficiency in MS Office (Word, Excel, and PowerPoint).

Responsibilities

• Lead a team to provide optimum customer service and comply with quality standards.
• Train associates in customer service/engagement with residents.
• Administer and measure customer service feedback and provide updates to the team.
• Manage employee recognition programs.
• Provide client with information on trends pertaining to food, beverage, amenities, etc.
• Assist with menu samplings and client presentations.
• Engage with customers and address concerns in a timely manner.
• Coordinate menu for catering and marketing needs and manage catering events.
• Ensure quality standards are updated, communicated, and maintained in the SOP manual.
• Adhere to Compass and client policies (food safety, physical safety, etc.).

Skills

Customer service leadership

Hospitality management

Team training

MS Office

Problem solving

Tools

MS Office

Job description

Compass Group Canada is seeking a Manager, Dining Services – Trinity Cafe to lead a team delivering exceptional customer service and uphold quality standards. You will train associates, manage feedback programs, and oversee catering coordination for client events.

The role requires strong hospitality leadership, problem solving, and effective communication, with MS Office proficiency. A dynamic, office-enabled environment and diverse client interactions await.