Manager, Dining Services - Trinity Cafe

COMPASS GROUP CANADA; Mississauga; Hybrid; CAD 55,000 - 60,000; Full time

Job summary

Compass Group Canada in Mississauga is seeking a Manager, Dining Services - Trinity Cafe to lead a team delivering exceptional customer service and maintaining quality standards. The role focuses on staff training, feedback measurement, and coordinating catering activities for clients.

Ideal candidates have 5 years in food service or hospitality management, strong communication skills, and a solid understanding of healthy food options.

Qualifications

• 5 years of experience in food service or hospitality management.
• Solid experience in a busy customer service environment.
• General understanding of healthy food options.
• Ability to solve problems with professionalism and flexibility.
• Experience working in an office environment.
• Sense of urgency, initiative, and attention to detail.
• Strong presentation and communications skills (verbal and written).
• Proficiency in MS Office (Word, Excel, and PowerPoint).

Responsibilities

• Lead a team to provide optimum customer service and comply with quality standards.
• Train our associates in customer service/engagement with residents.
• Administer and measure customer service feedback and provide updates to the team.
• Manage employee recognition programs.
• Provide client with information on trends pertaining to food, beverage, amenities, etc.
• Assist with menu samplings and client presentations.
• Engage with customers and address concerns in a timely manner.
• Coordinate menu for catering and marketing needs and manage catering events.
• Ensure quality standards are updated, communicated, and maintained in the SOP manual.
• Adhere to Compass and client policies (food safety, physical safety, etc.).

Skills

Customer service

Team leadership

Communication skills

Problem-solving

Attention to detail

Tools

MS Office

Job description

The salary range for this position is $55,000 to $60,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.

Now, if you were to come on board as a Manager, Dining Services - Trinity Cafe, we’d ask you to do the following for us:

• Lead a team to provide optimum customer service and comply with quality standards
• Train our associates in customer service/engagement with residents
• Administer and measure customer service feedback and provide updates to the team
• Manage employee recognition programs
• Provide client with information on trends pertaining to food, beverage, amenities, etc.
• Assist with menu samplings and client presentations
• Engage with customers and address concerns in a timely manner
• Coordinate menu for catering and marketing needs and manage catering events
• Ensure quality standards are updated, communicated, and maintained in the SOP manual
• Adhere to Compass and client policies (food safety, physical safety, etc.)

Think you have what it takes to be our Manager, Dining Services - Trinity Cafe? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• 5 years of experience in food service or hospitality management
• Solid experience in a busy customer service environment
• General understanding of healthy food options
• Ability to solve problems with professionalism and flexibility
• Experience working in an office environment
• Sense of urgency, initiative, and attention to detail
• Strong presentation and communications skills (verbal and written)
• Proficiency in MS Office (Word, Excel, and PowerPoint)