Catering Operations Lead: Guest Experience & Menu Innovation

COMPASS GROUP CANADA; Ottawa; Hybrid; CAD 30,000 - 43,000; Full time

Job summary

Compass Group Canada is seeking a Catering Manager to support the Director of Operations by overseeing daily catering activities, training staff, and ensuring top-tier service and fan experience. You will drive brand excellence, quality, and consistency across local markets while maintaining strong stakeholder relationships.

The role requires leadership in budgeting, scheduling, and safety compliance, with a focus on teamwork and operational excellence in a fast-paced sports/entertainment

Qualifications

• Bachelor’s Degree or related Hospitality Degree; 2–4+ years in a large-scale operation.
• Strong leadership, communication, and guest-service focus; experience in sports/entertainment venues is a plus.
• Budgeting, forecasting, and cost-control capabilities are essential.

Responsibilities

• Oversee day-to-day Catering operations and ensure service delivery.
• Lead staff training, supervision, and performance improvement.
• Monitor guest experience, hospitality, and brand standards.

Skills

Budgeting & forecasting

Leadership

Communication

Customer service

Event planning

Education

Bachelor’s Degree or related Hospitality Degree

Tools

Microsoft Office

Internal systems

Catering/event planning software

Job description

Compass Group Canada is seeking a Catering Manager to support the Director of Operations by overseeing daily catering activities, training staff, and ensuring top-tier service and fan experience. You will drive brand excellence, quality, and consistency across local markets while maintaining strong stakeholder relationships.

The role requires leadership in budgeting, scheduling, and safety compliance, with a focus on teamwork and operational excellence in a fast-paced sports/entertainment