Residential Dining Supervisor — Customer Experience & Ops

COMPASS GROUP CANADA; Alliston; Remote; CAD 49,000 - 50,000; Full time

Benefits offered by this job

Group benefits

RRSP contributions

Discretionary bonus program

Job summary

Compass Group Canada is seeking an Assistant Manager to oversee residential dining operations in collaboration with the Manager and team. You will help manage service excellence, schedules, and staff development to ensure smooth daily operations.

Responsibilities include supervising staff, coordinating catering orders and invoicing, maintaining inventory and Be a Star program, and upholding quality assurance and safety standards across the unit. Canadian work experience is not required.

Qualifications

• Strong supervisory experience.
• Strong arithmetic skills and good judgment for problem-solving.
• A passion for Customer Service excellence.
• Detail-oriented and thrive in a fast-paced environment.
• Solid team player with an emphasis on customer service.
• Strong supervisory, motivating and coaching abilities.
• Excellent client relationship skills.
• Excellent written and verbal communication.
• Proficient in MS Office (Word, Excel, Outlook).
• Able to accommodate a flexible work schedule including evenings and weekends.

Responsibilities

• Oversee the residential dining operations with the Manager and team.
• Develop and monitor a meal and break schedule for staff that does not interfere with customer service.
• Train, develop and lead a team of associates capable of providing great customer service.
• Monitor and organize catering orders with weekly invoicing.
• Perform administrative duties including cash register readings, inventory, banking, ordering, and the Be a Star Program administration.
• Be accountable for client and customer relationship building.
• Ensure compliance with Compass Quality Assurance and Health and Safety Programs.

Skills

Supervisory experience

Problem solving

Customer service

Detail-oriented

Team player

Staff leadership

Client relationship

Communication skills

MS Office

Flexible schedule

Tools

MS Office

Job description

Compass Group Canada is seeking an Assistant Manager to oversee residential dining operations in collaboration with the Manager and team. You will help manage service excellence, schedules, and staff development to ensure smooth daily operations.

Responsibilities include supervising staff, coordinating catering orders and invoicing, maintaining inventory and Be a Star program, and upholding quality assurance and safety standards across the unit. Canadian work experience is not required.