Manager, Dining Services - Trinity Cafe

Compass Group Canada; Toronto; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Mental health and wellness program

Health & Safety focus

Employee Resource Groups (ERGs)

Job summary

Compass Group Canada is seeking a Manager, Dining Services – Trinity Cafe to lead a team delivering exceptional customer service and uphold quality standards. You will train associates, manage feedback programs, and oversee catering coordination for client events.

The role requires strong hospitality leadership, problem solving, and effective communication, with MS Office proficiency. A dynamic, office-enabled environment and diverse client interactions await.

Qualifications

• 5 years of experience in food service or hospitality management.
• Solid experience in a busy customer service environment.
• General understanding of healthy food options.
• Ability to solve problems with professionalism and flexibility.
• Experience working in an office environment.
• Sense of urgency, initiative, and attention to detail.
• Strong presentation and communications skills (verbal and written).
• Proficiency in MS Office (Word, Excel, and PowerPoint).

Responsibilities

• Lead a team to provide optimum customer service and comply with quality standards.
• Train associates in customer service/engagement with residents.
• Administer and measure customer service feedback and provide updates to the team.
• Manage employee recognition programs.
• Provide client with information on trends pertaining to food, beverage, amenities, etc.
• Assist with menu samplings and client presentations.
• Engage with customers and address concerns in a timely manner.
• Coordinate menu for catering and marketing needs and manage catering events.
• Ensure quality standards are updated, communicated, and maintained in the SOP manual.
• Adhere to Compass and client policies (food safety, physical safety, etc.).

Skills

Customer service leadership

Hospitality management

Team training

MS Office

Problem solving

Tools

MS Office

Job description

The salary range for this position is $55,000 to $60,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

Now, If You Were To Come On Board As a Manager, Dining Services – Trinity Cafe, We’d Ask You To Do The Following For Us

• Lead a team to provide optimum customer service and comply with quality standards
• Train our associates in customer service/engagement with residents
• Administer and measure customer service feedback and provide updates to the team
• Manage employee recognition programs
• Provide client with information on trends pertaining to food, beverage, amenities, etc.
• Assist with menu samplings and client presentations
• Engage with customers and address concerns in a timely manner
• Coordinate menu for catering and marketing needs and manage catering events
• Ensure quality standards are updated, communicated, and maintained in the SOP manual
• Adhere to Compass and client policies (food safety, physical safety, etc.)

Role

Think you have what it takes to be our Manager, Dining Services – Trinity Cafe? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• 5 years of experience in food service or hospitality management
• Solid experience in a busy customer service environment
• General understanding of healthy food options
• Ability to solve problems with professionalism and flexibility
• Experience working in an office environment
• Sense of urgency, initiative, and attention to detail
• Strong presentation and communications skills (verbal and written)
• Proficiency in MS Office (Word, Excel, and PowerPoint)

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.