Digital Sales & Technical Support Specialist

ZEISS Group; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in medical technology is seeking a Digital Sales & Technical Support Specialist to drive digital sales growth and provide advanced technical support for eyecare solutions. This role involves engaging stakeholders, conducting product demonstrations, and enhancing user experience through tailored presentations. The ideal candidate will possess a Bachelor's degree and extensive experience in digital sales, particularly in healthcare, with strong communication skills and the ability to work collaboratively.

Benefits

Medical benefits

Vision and dental coverage

Retirement Pension Plan

Employee Assistance Program

Paid time off

Qualifications

• 5+ years experience in digital sales or technical consulting, preferably in healthcare.
• Strong knowledge of medical software and compliance.
• Exceptional communication skills for engaging senior decision-makers.

Responsibilities

• Support sales of ZEISS Digital Solutions and conduct product demonstrations.
• Provide technical support and troubleshoot issues for customers.
• Gather market insights and refine sales strategies based on customer feedback.

Skills

Digital Sales

Technical Support

Customer Engagement

Consultative Selling

Software Demonstrations

Problem Solving

Communication

Education

Bachelor’s degree in Engineering, Marketing, Computer Science, or related field

Tools

EMR/EHR Systems

Healthcare Platforms

Networking

Cloud Solutions

Job description

Digital Sales & Technical Support Specialist

Join to apply for the Digital Sales & Technical Support Specialist role at ZEISS Group

About Us:

Here at ZEISS, we have been in business for over 177 years! As pioneers of science, ZEISS navigates the ever-changing environments of a fast-paced world, meeting it with cutting-edge technologies and continuous advancements. We believe that innovation and technology are key to a sustainable future and solutions for global change. Our portfolios span segments such as Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees worldwide, including over 4,000 in the US and Canada. Join us and make a difference!

Location:

This position is based in the Toronto area and will support Canada virtually.

Role Overview:

The Digital Sales & Technical Support Specialist plays a vital role in Carl Zeiss Canada Limited by driving digital sales growth, delivering impactful software demonstrations, and providing advanced technical support for eyecare digital solutions. Responsibilities include engaging stakeholders, refining product rollout strategies, and enhancing user experience through tailored presentations that highlight ROI, clinical benefits, and workflow integration. The role also involves building relationships with key opinion leaders, supporting digital workflows, and collaborating with cross-functional teams to drive sales and product innovation.

Key Responsibilities:

• Support sales of ZEISS Digital Solutions by assisting regional teams and sales directors.
• Conduct product demonstrations and provide technical insights to customers.
• Assist in expanding digital service contracts and digital platform rollouts (Health Data Platform, Veracity, EYECO, Forum).
• Gather market insights and customer feedback to refine sales strategies.
• Provide technical support, troubleshoot issues, and ensure timely resolutions.
• Assist in developing and delivering training programs for products and customers.
• Monitor customer feedback and report issues for product improvement.
• Document and escalate complex technical issues.
• Install, configure, and deploy digital products at client sites.
• Understand customer needs to ensure proper product integration.
• Troubleshoot connectivity issues in collaboration with IT teams.
• Support product launches and marketing efforts.
• Provide insights to shape future product development.

Qualifications:

• Bachelor’s degree in Engineering, Marketing, Computer Science, Healthcare Technology, or related field.
• 5+ years experience in digital sales, technical consulting, or enterprise support, preferably in healthcare or medical devices.
• Strong knowledge of medical software, EMR/EHR systems, healthcare platforms, and compliance. Experience with ophthalmology or optometry software is a plus.
• Understanding of networking, IT infrastructure, cloud solutions, and PACS systems; API and data interoperability experience is beneficial.
• Proven ability to analyze customer needs and implement solutions to improve adoption and satisfaction.
• Experience in consultative selling, software demos, and digital adoption strategies.
• Exceptional communication skills, capable of engaging senior decision-makers and leading training sessions.
• Ability to work independently and collaboratively in a dynamic environment, with a focus on customer success.

Benefits:

We offer comprehensive benefits including medical, vision, dental, RPP, Employee Assistance Program, paid time off, and more.

Additional Information:

ZEISS is an equal opportunity employer. COVID-19 vaccination proof is required for employment. We are committed to accessibility and will provide accommodations upon request.

Employment Details:

• Seniority level: Associate
• Type: Full-time
• Industry: Medical Equipment Manufacturing