Technical Support Specialist II – FME Flow

Safe Software Inc; Surrey; Remote; CAD 60,000 - 80,000; Full time

Job summary

Safe Software Inc is seeking a Technical Support Specialist II to provide expert-level support for FME Flow, their enterprise solution for data integration. This role involves assisting customers with deployments, configurations, and ensuring their success through exceptional technical support. Join a dynamic team dedicated to customer success and innovation in data technology.

Benefits

Flexible working hours

Health & wellness benefits

Parental Leave Top-Up Program

Annual learning budget

3 weeks of vacation plus 6 seasonal days off

Profit sharing and RRSP/TFSA matching

Qualifications

• 3-5 years of hands-on experience in a technical support role.
• Experience with enterprise deployments and system administration.
• Knowledge of cloud platforms like Azure and AWS.

Responsibilities

• Provide personalized technical support through email and forums.
• Troubleshoot and resolve complex technical issues.
• Assist customers with installations and integrations.

Skills

Technical support experience

System administration

Troubleshooting

Cloud platforms knowledge

Networking concepts

Interpersonal skills

Problem-solving

Job description

Technical Support Specialist II – FME Flow

Job Category: Customer Success

Requisition Number: TECHN001225

Apply now

• Posted : May 21, 2025
• Full-Time
• Remote

Locations

Showing 1 location

British Columbia
Safe Software Head Office
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

British Columbia
Safe Software Head Office
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

Alberta - Remote
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

Alberta - Remote
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

Manitoba - Remote
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

Manitoba - Remote
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

• Location: This opportunity has the ability to be remotely based within Canada (except for QC), or onsite/hybrid/remote in the Vancouver, BC Lower Mainland.
• Please note that employment is contingent upon the successful completion of reference checks and background checks, including a Canadian criminal record check.

Application Instructions:

• Please upload your application files in PDF format only.

Technical Support Specialist II – FME Flow

As a Technical Support Specialist II, you’ll provide expert-level support for FME Flow, Safe Software’s enterprise solution for data integration and automation. FME Flow empowers users to move and transform data across systems, enabling seamless workflows. You’ll assist customers in deploying, configuring, and maintaining their FME Flow environments, contributing to their success through exceptional support and technical expertise.
You’ll work with cloud, containerized, and on-premises deployments, helping customers tailor solutions that meet their unique data needs. Your impact will ensure customer satisfaction and long-term success with FME Flow.

About The Team

Safe Software’s Customer Success team is a dynamic group of technical professionals passionate about helping customers achieve their goals. Team members collaborate to tackle challenges, share knowledge, and stay at the forefront of data technology trends, including automation, ETL, cloud computing, and more. Joining our team means being part of a supportive, innovative, and customer-focused culture.

What You’ll Be Doing

As a Technical Support Specialist II, your responsibilities will include:

• Providing personalized technical support through email and Safe Software’s Community Q&A forums.
• Troubleshooting and resolving complex technical issues related to FME Flow deployments and configurations.
• Assisting customers with installations and integrations across cloud, containerized, and on-premises environments.
• Writing technical blogs and contributing to community knowledge-sharing efforts.
• Creating and delivering training materials, including webinars and presentations.
• Collaborating with cross-functional teams to test new features, identify customer needs, and advocate for product enhancements.
• Supporting marketing campaigns by sharing your technical expertise.
• Researching new configurations and technologies to help customers and internal teams.

Qualifications, Skills, and Competencies

Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

Required skills:

• Technical skills:

  • Approximately 3–5 years of hands-on experience in a technical support role (Level II or equivalent), or a comparable combination of relevant education, training, and experience.

  • Experience with enterprise deployments, system administration, and troubleshooting for Windows and Linux environments.

  • Knowledge of cloud platforms (e.g., Azure, AWS, Google Cloud) and container technologies (e.g., Docker, Kubernetes).

  • Familiarity with security best practices and networking concepts.

• Customer Support:

  • Proven ability to resolve advanced technical issues with empathy and professionalism—including reproducing complex issues, identifying root causes, developing workarounds, and clearly documenting findings for escalation or resolution.

  • Strong interpersonal skills, with the ability to communicate technical concepts clearly to both technical and non-technical audiences.

• Collaboration and Problem-Solving:
  
  • Ability to work effectively both independently and within a team.
  • Demonstrated experience mentoring or supporting junior team members, fostering knowledge-sharing and team growth.
  • Resourceful, proactive, and committed to continuous learning.
• Experience with Safe Software’s FME products, particularly FME Flow.
• Knowledge of databases (e.g., PostgreSQL, SQL Server, Oracle).
• Experience creating technical documentation or training materials.
• Multilingual capabilities are an asset.
What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

• Meaningful Work: Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become a part of a team that finds meaningful ways to give back . Take the day off to volunteer for a cause that matters to you or join our D&I Committee and shape our collective future.
• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!
About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.


Founded in 1993, Safe is headquartered in Surrey, BC with over 200 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact [e-mail] .