Digital Sales & Technical Support Specialist

ZEISS Group; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Digital Sales and Technical Support Specialist to join their innovative team. This role is pivotal in driving digital sales growth and providing advanced technical support for eyecare solutions. You will engage with key stakeholders, enhance user experience, and develop tailored presentations that highlight clinical benefits and seamless integration. With a strong focus on product innovation, you will foster relationships with industry leaders and collaborate with cross-functional teams to optimize sales strategies. If you are passionate about technology and eager to make an impact, this opportunity is perfect for you.

Benefits

Medical

Vision

Dental

Employee Assistance Program

Paid Time Off

Qualifications

• 5+ years in digital sales or technical consulting, preferably in healthcare.
• Strong knowledge of medical software and regulatory compliance.

Responsibilities

• Drive digital sales growth and deliver impactful software demonstrations.
• Provide advanced technical support for eyecare digital solutions.

Skills

Digital Sales

Technical Support

Customer Engagement

Consultative Selling

Communication Skills

Troubleshooting

Education

Bachelor’s Degree in Engineering

Bachelor’s Degree in Marketing

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Healthcare Technology

Tools

EMR/EHR Systems

Digital Healthcare Platforms

API Integrations

Cloud-based Solutions

Job description

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in the Toronto area and will cover Canada virtually.

What’s the role?

As a Digital Sales and Technical Support Specialist, you get to work with an astonishing team that plays a vital role in Carl Zeiss Canada Limited. Showcase your skills and experience with process enhancement.

Sound Interesting?

Here’s what you’ll do:

The Digital Sales & Technical Support Specialist plays a key role in driving digital sales growth, delivering high-impact software demonstrations, and providing advanced technical support for eyecare digital solutions. This position focuses on expanding market adoption by engaging key stakeholders, refining product rollout strategies, and enhancing user experience. The role involves developing tailored presentations that highlight ROI, clinical benefits, and seamless workflow integration. Additionally, this position supports business development by fostering relationships with key opinion leaders, optimizing digital workflows, and collaborating with cross-functional teams to drive sales strategies. With a strong emphasis on product innovation and training initiatives, the Digital Sales & Technical Support Specialist contributes to the continued success and expansion of cutting-edge eyecare technology.

• Support the sales of ZEISS Digital Solutions by assisting regional teams and sales directors.
• Conduct product demonstrations and provide technical insights to potential customers.
• Assist in the expansion of digital service contracts and rollouts of digital platforms (Health Data Platform, Veracity, EYECO, Forum subscriptions).
• Gather market insights and customer feedback to help refine digital sales strategies.
• Provide technical support for digital solutions, troubleshooting issues and ensuring timely resolutions.
• Assist the training department in developing training programs for new and existing products.
• Assist in training customers on product usage and best practices.
• Monitor customer feedback and report common issues to improve product performance.
• Document and escalate complex technical issues as needed.
• Assist in installing, configuring, and deploying digital products at client locations.
• Work with clients to understand their needs and ensure proper product integration.
• Troubleshoot connectivity issues and collaborate with IT teams to resolve technical challenges.
• Work with marketing teams to support product launches and promotional efforts.
• Provide insights from customer interactions to help shape future product developments.
• Collaborate with internal teams to streamline digital product adoption and training initiatives.
• Track and document customer interactions, technical issues, and resolutions.
• Assist in maintaining performance reports, including key metrics and customer satisfaction insights.
• Foster a collaborative and customer-centric work culture within the support team.
• Support financial tracking related to digital product sales and service contracts.

Do You Qualify?

• Bachelor’s degree in Engineering, Marketing, Computer Science, Healthcare Technology, or a related field.
• Minimum of 5+ years of experience in digital sales, technical consulting, or enterprise-level technical support, preferably within the healthcare or medical device industry.
• Strong knowledge of medical software, EMR/EHR systems, digital healthcare platforms, and regulatory compliance in medical technology. Experience working with ophthalmology or optometry software solutions is highly desirable.
• In-depth understanding of networking, IT infrastructure, system integrations, cloud-based solutions, and PACS systems, with the ability to troubleshoot complex connectivity issues. Experience with API integrations and data interoperability is a plus.
• Proven ability to analyze customer needs, identify solutions, and implement effective strategies to improve user adoption, efficiency, and customer satisfaction.
• Experience in consultative selling, software demonstrations, and driving digital adoption across multiple stakeholders, including clinicians, practice managers, and IT professionals.
• Exceptional communication and interpersonal skills, with the ability to engage senior-level decision-makers and deliver persuasive presentations. Experience in leading training programs, webinars, or industry events is preferred.
• Ability to work both independently and cross-functionally in a dynamic environment, collaborating with product management, marketing, and technical support teams to drive digital transformation in eyecare.
• Experience managing customer accounts, overseeing digital solution implementations, and ensuring seamless product rollouts with a focus on long-term customer success.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days

ZEISS is an equal opportunity employer.

Your ZEISS Recruiting Team: Jo Anne Mittelman

COVID-19 Considerations

At ZEISS, our highest priority is the safety of our employees and Customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted, and we will work with you to meet your needs.