Technical Support Specialist

ZipRecruiter; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Help Desk Agent for a 12-month contract in Toronto. This role involves providing first-level support, troubleshooting issues, and contributing to digital transformation initiatives. Ideal candidates will have experience in a Windows OS environment and a client-centric mindset. Benefits include medical, dental, and vision insurance, along with a retirement savings plan.

Benefits

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

AD&D insurance

Retirement savings plan with employer matching

Qualifications

• At least 1 year of technical/help desk experience in a Windows OS environment.
• Strong knowledge of first and second-level support.

Responsibilities

• Provide first-level support for technology products or applications.
• Handle escalated client needs related to infrastructure or applications.

Skills

Client-centric mindset

Multitasking

Education

Post-secondary education

Tools

Microsoft Office

Citrix VPN

Job description

Job Description

12-month contract, hybrid in Toronto, ON.

Role Overview:

Join the bank's Employee Technology Services team as a Help Desk Agent, providing first-level support for technology products or applications. You will handle escalated client needs from multiple lines of business related to infrastructure or applications, resolving issues or escalating as necessary, while providing on-call support. Your role involves interpreting information from first-level responses, identifying gaps in problem resolution processes to improve efficiency, and applying high-level troubleshooting expertise when standard procedures are insufficient. You will contribute to the bank's innovative, digital transformation initiatives.

Requirements:

1. At least 1 year of technical/help desk experience in a Windows OS environment.
2. Strong knowledge of first and second-level support, with the ability to multitask and make sound judgments in a fast-paced, high-stress environment.
3. Experience with Microsoft Office applications (Word, Excel, Outlook, etc.).
4. Client-centric mindset, engaging with purpose and going the extra mile to find the right solutions.
5. Familiarity with Citrix VPN and Windows Hello for Business.
6. Post-secondary education.

Compensation:

$19/hr to $23/hr, depending on skills, experience, and education.

Benefits:

Benefits commence on the 31st day of employment and include medical, dental, and vision insurance; short-term and long-term disability; life insurance; AD&D; a registered retirement savings plan with employer matching; and paid leave entitlements as per law.