Systems Support Specialist

Agfa Inkjet Solutions; Mississauga; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading global organization is seeking a Systems Support Specialist to join their remote technical support team. The role involves providing product support for inkjet hardware and software, troubleshooting issues, and assisting field engineers. The ideal candidate will have a strong background in the graphic arts industry and excellent communication skills. This position offers a competitive salary and benefits, within a collaborative and innovative work environment.

Benefits

Competitive salary

Benefits

Supportive work environment

Qualifications

• At least 5 years of experience in the graphic arts industry.
• Proficient with remote support tools.

Responsibilities

• Handle calls from the Frontline team and provide guidance.
• Perform remote system installations and upgrades.
• Provide customer training on inkjet equipment.

Skills

Customer Service

Communication

Education

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Printing Management

Tools

TeamViewer

MS Dynamics

SAP

Job description

Join to apply for the Systems Support Specialist role at Agfa Inkjet Solutions.

This position is part of the remote technical support team that provides product support to end-user customers, resellers, and field technicians. The remote support technician uses diagnostic tools to resolve issues related to inkjet hardware and software.

Responsibilities:

• Handle calls from the Frontline team, providing guidance or escalating as needed.
• Use remote diagnostic tools like TeamViewer for troubleshooting.
• Perform remote system installations and upgrades.
• Escalate problems and coordinate with field technicians for resolution.
• Provide customer training on inkjet equipment.
• Assist field engineers with problem resolution via remote diagnostics.
• Order parts for maintenance and customer needs.
• Maintain product knowledge through documentation and support forums.
• Contribute to field installations and escalations (Travel 20%).

Qualifications:

• Bachelor’s degree in Electrical, Mechanical, Industrial Engineering, or Printing Management.
• At least 5 years of experience in the graphic arts industry with knowledge of inkjet and workflow systems.
• Proficient with remote support tools like TeamViewer and Teams Chats.
• Experience with industry-standard operating systems and hardware configurations.
• Strong customer service and communication skills.
• Knowledge of SAP and MS Dynamics systems.

Our Values:

Own It: Accountability and ethical behavior.

Play as One: Collaboration and respect.

Move Forward: Innovation and continuous improvement.

Drive Value: Maximize value creation for customers and stakeholders.

What We Offer:

• Innovative global organization with a strong product portfolio.
• Challenging yet supportive work environment.
• Competitive salary and benefits.

Diversity and Inclusion:

We believe diversity and inclusion foster a greater sense of belonging and engagement. Working together, our differences make us stronger.