Technical Support Specialist

Emphasys Software; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading software company seeks a Technical Support Specialist to provide support for cloud-hosted environments, focusing on Azure technologies. The role involves troubleshooting, optimizing systems, and collaborating with teams to ensure seamless operations. Candidates should have strong problem-solving skills and experience with CI/CD tools.

Qualifications

• 3+ years of experience in a technical support role.
• Proficient in cloud technologies, especially Azure VDI.

Responsibilities

• Provide technical support for Cloud-hosted environments.
• Troubleshoot issues related to Azure Virtual Desktop and SQL databases.

Skills

Problem Solving

Communication

Tools

Azure

SQL

Octopus Deploy

Job description

Telecommute , Multiple Canadian Locations

Who we are

Aquila, a group within Constellation Software Inc., one of North America?s largest and most respected software companies, invests in category-defining B2B and B2G software businesses globally, providing long-term support and strategic guidance. Emphasys Software has been part of Aquila since 2008.

Operating across five specialized divisions, Emphasys provides mission-critical software that modernizes and streamlines complex processes for housing authorities, lenders, and government agencies in nearly every state. Through both products and services, Emphasys helps house roughly half of the families most in need in the country.

Who we need

We are hiring a Technical Support Specialist with a strong background in cloud technologies, specifically Azure, and experience in Azure Virtual Desktop Infrastructure (VDI), MSIX App Streaming, and SQL management. The ideal candidate will also have familiarity with CI/CD tools, with a particular emphasis on Octopus Deploy, to provide technical assistance and ensure the seamless operation of our hosted environments. As a part of our support team, you will play a critical role in troubleshooting, resolving, and optimizing client and internal systems to ensure the highest level of performance and security.

This is a remote role.

Key Responsibilities:

• Provide technical support for Cloud-hosted environments, focusing on Azure VDI, SQL, and related technologies.
• Troubleshoot and resolve issues related to Azure Virtual Desktop (AVD) and MSIX App Packaging/Streaming.
• Provide troubleshooting and support for SQL databases in Azure environments, focusing on resolving issues and ensuring smooth performance.
• Collaborate with development and infrastructure teams to support and manage CI/CD pipelines using Octopus Deploy or similar tools.
• Assist in deployment and automation of software applications using CI/CD processes to streamline operations.
• Provide support in various Microsoft Server technologies to include IIS, File Servers, Active Directory, Domain Controllers and API Servers
• Document and track all incidents, resolutions, and customer interactions in our internal ticketing system.
• Assist in Azure cloud migrations and environment upgrades as part of the company?s ongoing IT initiatives.
• Interact and utilize Azure/AVD environments to provide tiers 1 & 2 support,SQL support including backups, restores, & disaster recovery, and support for Elite software & add-on products

Required Qualifications:

• 3+ years of experience in a technical support role or similar position.
• Proficient in cloud technologies, with hands-on experience in Azure Virtual Desktop (AVD) and MSIX App Streaming preferred.
• Experience with CI/CD tools, especially Octopus Deploy or similar platforms.
• Strong problem-solving and troubleshooting skills with the ability to work under pressure.
• Excellent communication skills, both written and verbal, with the ability to interact with both technical and non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.

As an Aquila company, Emphasys Software brings together bright, talented people who aspire to excellence and share a commitment to upholding our mission: To be a company of outstanding people delivering vertical market software solutions through long-term partnerships with clients.

Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.

TO APPLY:

Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for and want to play an integral role in changing an industry, apply to express your interest.

Aquila and Emphasys Software promote equal employment opportunities for all. We do not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs. We welcome and encourage applications from people with disabilities and accommodations are available on request.