Digital Fulfillment Lead — Team Growth & Service

Walmart Canada; Smiths Falls; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Smiths Falls is seeking a Customer Service Associate to assist in leading Digital department processes and mentor associates through teaching and training. You will ensure high customer service levels while guiding task completion on the salesfloor and supporting store operations.

The role emphasizes training opportunities, daily huddles, scheduling reviews and collaboration with the Digital Fulfillment Coach and People Lead to drive performance and growth.

Qualifications

• Age – 16 or older

Responsibilities

• Provide excellent Customer Service by greeting customers, assisting with product selection, locating merchandise and facilitating purchases.
• Promote products/services and resolve customer issues or refer concerns as appropriate.
• Coordinate task completion and assist with daily picking and dispensing tasks as directed by leadership.
• Ensure department presentation and in-stock levels meet standards and note deficiencies for action.
• Lead daily team huddles, share updates, set goals and track productivity with store management.
• Assign associates to coverage needs and review schedules with leadership; support recruiting and hiring activities.

Job description

Walmart Canada in Smiths Falls is seeking a Customer Service Associate to assist in leading Digital department processes and mentor associates through teaching and training. You will ensure high customer service levels while guiding task completion on the salesfloor and supporting store operations.

The role emphasizes training opportunities, daily huddles, scheduling reviews and collaboration with the Digital Fulfillment Coach and People Lead to drive performance and growth.