Digital Fulfillment Team Lead

Walmart; Charlottetown; On-site; CAD 23,000 - 33,000; Full time

Job summary

Walmart in Charlottetown, PEI is seeking a Customer Service & Operations Associate to support department leadership, respond to inquiries, train associates, and ensure high customer service while completing tasks. You will assist with department activities, coordinate daily picking and dispensing tasks, and help with scheduling and safety checks.

Starting wage from 20.55 CAD per hour, with opportunities to learn and grow within a fast-paced retail environment at Walmart Canada.

Qualifications

• Customer service experience in retail or similar environment.
• Ability to lead and coordinate tasks with team members.
• Willingness to train and develop associates.
• Awareness of store operations and safety practices.

Responsibilities

• Provide excellent customer service by greeting customers and promoting products.
• Direct and coordinate daily tasks and coverage as instructed by leadership.
• Assess department presentation and stock, noting deficiencies.
• Lead team huddles, share updates, set goals and track productivity.
• Review and adjust schedules with People Lead and assign associates.
• Identify training opportunities and develop associates through teaching.
• Maintain a safe, clean work environment and ensure displays are secure.
• Complete GTA/Workday tasks and support management.
• Assist with recruitment and hiring efforts for new associates.

Skills

Customer service

Team leadership

Training

Store operations

Job description

Position Summary…

Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do…

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.
3. Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.
4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
5. Review completed schedules with People Lead.
6. Assign Associates to support with coverage and availability tasks in all areas of the store.
7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
9. Complete GTA/Workday tasks and supports Management.
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.55.

Le taux horaire minimum pour ce poste débute à 20.55.

Minimum Qualifications…

Age – 16 or older

Preferred Qualifications…

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

80 BUCHANAN DR, CHARLOTTETOWN, PE C1E 2E5, Canada

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