Digital Fulfillment Team Lead

Walmar; Charlottetown; On-site; CAD 23,000 - 33,000; Full time

Job summary

Walmart Inc. in Charlottetown, PEI is seeking a team-oriented associate to support the Digital department under the guidance of the Digital Fulfillment Coach. You will drive customer service standards, assist with day-to-day task coordination, and contribute to a positive, productive work environment.

Responsibilities include greeting customers, promoting products, monitoring in-stock levels, leading briefings, scheduling coverage, and coaching teammates. Starting pay is CAD 20.55 per hour.

Qualifications

• Customer service experience is required, with polite and friendly interactions.
• Ability to lead and coordinate daily tasks with team and management.
• Willingness to train associates and provide feedback.

Responsibilities

• Provide excellent customer service by greeting customers politely and assisting with products and services.
• Assist in directing and coordinating daily tasks per priorities from Digital Fulfillment Coach and Store Management.
• Assist with scheduling, coverage, and workflow to ensure timely task completion.
• Observe department presentation and stock levels, flagging deficiencies for action.
• Communicate clearly with associates, lead daily team huddles, and set goals.
• Review schedules with People Lead and assign coverage as needed.
• Identify training opportunities during tours with coaches and associates.
• Support safety, cleanliness and compliance with company policies.

Skills

Customer service

Leadership

Training

Job description

Position Summary...Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.What you'll do...1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.3. Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.5. Review completed schedules with People Lead.6. Assign Associates to support with coverage and availability tasks in all areas of the store.7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.9. Complete GTA/Workday tasks and supports Management.10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.The minimum rate of pay for this position starts from $20.55.Le taux horaire minimum pour ce poste débute à 20.55.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…80 BUCHANAN DR, CHARLOTTETOWN, PE C1E 2E5, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .