(CAN) Digital Fulfillment Team Lead

Walmart Canada; Smiths Falls; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Smiths Falls is seeking a Customer Service Associate to assist in leading Digital department processes and mentor associates through teaching and training. You will ensure high customer service levels while guiding task completion on the salesfloor and supporting store operations.

The role emphasizes training opportunities, daily huddles, scheduling reviews and collaboration with the Digital Fulfillment Coach and People Lead to drive performance and growth.

Qualifications

• Age – 16 or older

Responsibilities

• Provide excellent Customer Service by greeting customers, assisting with product selection, locating merchandise and facilitating purchases.
• Promote products/services and resolve customer issues or refer concerns as appropriate.
• Coordinate task completion and assist with daily picking and dispensing tasks as directed by leadership.
• Ensure department presentation and in-stock levels meet standards and note deficiencies for action.
• Lead daily team huddles, share updates, set goals and track productivity with store management.
• Assign associates to coverage needs and review schedules with leadership; support recruiting and hiring activities.

Job description

Position Summary

Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training. Ensures a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co‑ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.
• Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.
• Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support with coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.20.
Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

114 LOMBARD ST, SMITHS FALLS, ON K7A 5B8, Canada

Important Note

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