Developer

Pantheon Inc; Regina; On-site; CAD 90,000 - 120,000; Full time

Job summary

A technology solutions provider in Canada is seeking an OpenText Developer and Support Analyst. The role involves providing support, managing system administration, developing applications, and ensuring quality assurance across various OpenText platforms. Candidates should have a minimum of 5 years' experience in IT roles, particularly in the OpenText ecosystem. The ideal candidate will possess strong skills in Java, JavaScript, as well as excellent problem-solving abilities. This position offers a dynamic work environment focused on collaboration and performance improvement.

Qualifications

• Minimum of 5 years of experience in system administration IT role.
• Experience developing the OpenText Content Management/Content Server platform.
• Java or .NET development experience with knowledge in Object-oriented programming.
• Experience writing technical documentation.

Responsibilities

• Install, configure, and support OpenText applications.
• Conduct application upgrades, patching, and migrations.
• Troubleshoot and resolve performance issues.
• Collaborate with stakeholders to gather requirements.

Skills

Java

JavaScript

HTML

CSS

SQL

Object-oriented programming

Analytical skills

Problem-solving

Technical documentation

Agile methodology

Education

Degree in computer science, software engineering, or related discipline

Formal OpenText training

Tools

OpenText Content Server

OpenText AppWorks

Microsoft Azure

Docker

Kubernetes

Job description

OpenText Developer and Support Analyst

The OpenText Developer and Support Analyst is responsible for providing break/fix support, system administration, development/enhancement, upgrades, patching, quality assurance, and technical documentation across the OpenText Content Management/Content Server, Extended ECM, and Process Automation/AppWorks platforms.

Responsibilities

• Install, configure, and support OpenText applications
• Perform application upgrades, patching, and migrations for OpenText environments.
• Conduct day‑to‑day application administration.
• Design, develop and maintain new applications, reports, templates, and workflows.
• Troubleshoot and resolve issues related to performance, system failures, or technical errors. Identify root causes, work with vendors as needed, and implement quality solutions.
• Collaborate with business and technical stakeholders to gather requirements and participate in solution design.
• Modify, enhance, and create configurations or applications that meet business requirements while following design specifications, development standards, documentation practices, and quality guidelines.

Mandatory Education

• A degree in computer science, software engineering, information systems, or a related discipline; or an equivalent combination of education and experience.
• Formal OpenText training (including but not limited to):
• Formal OpenText Content Server developer/administrator training
• Formal OpenText AppWorks developer/administrator training

Desired Education

• OpenText Content Server Developer Certification
• OpenText Content Server Administrator Certification
• OpenText AppWorks Platform Developer Certification
• OpenText AppWorks Platform Administration Certification
• OpenText Archive Center Administrator Certification
• OpenText Extended ECM for SAP Solutions Business Administrator Certification
• OpenText Extended ECM for Microsoft Office 365 Certification
• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Information Security Administrator Associate (SC‑401)
• Microsoft Applied Skills: Implement information protection and data loss prevention by using Microsoft Purview
• Microsoft Applied Skills: Defend against cyberthreats with Microsoft Defender XDR
• Microsoft Certified Azure Developer Associate
• Microsoft Certified Azure Data Fundamentals and/or Oracle Database SQL Certified Associate
• Certified Kubernetes Administrator (CKA)
• Docker Certified Associate (DCA)

Mandatory Experience

• Possess a minimum of 5 years' experience:
• In a system administration IT role
• Developing the OpenText Content Management/Content Server platform, including use of Content Server Web Services, REST APIs, and experience with workspaces, WebReports, and templates.
• Designing low‑code solutions on the OpenText Process Automation/AppWorks Platform, including working with entities, business process models, and creating/editing artifacts such as lifecycles, connectors, and workflows.
• Experience in all phases of System Development Lifecycle
• Java or .NET development experience with good knowledge of Object‑oriented programming concepts
• Experience creating and maintaining Windows/Azure PowerShell (Azure CLI, Bash) scripts
• Developing with HTML, CSS, JavaScript(jQuery), and SQL
• Configuring and managing web/application servers
• Experience with Microsoft Azure
• Knowledge of software development standards and best practice approaches
• Exposure to Agile development methodology
• Experience writing technical documentation.
• Ability to perform multiple duties concurrently with attention to detail and quality.
• Ability to prioritize and manage work.
• Ability to proactively monitor and communicate for timely escalation of issues.
• Ability to learn and apply new technologies quickly.
• Excellent oral and written communication skills
• Strong analytical and problem‑solving skills
• Ability to work with a team as well as independently to complete deliverables within established timelines

Desired Experience

• Content Server WebForms, Workflows, and ActiveView.
• OScript development for Content Server
• Supporting and administrating other OpenText products (Archive Center, OTDS, OpenText Intelligent Classification/Magellan Text Mining/Auto-Classification, OpenText Intelligence/Magellan BI & Reporting, etc.)
• Supporting and administrating Knowledgemill for OpenText Email Management
• Supporting and administrating GCI PowerTools for Documents
• Supporting and administrating Invoice Capture Center, Imaging Enterprise Scan and Vendor Invoice Management
• Information Protection and Compliance Administrator in Microsoft Purview
• Maintaining Sensitivity Labels and Label Policies
• Maintaining Data Loss Prevention policies
• Maintaining Sensitive information types and trainable classifiers
• Maintaining Microsoft Information Protection Scanner
• Administering and supporting Microsoft Purview Insider Risk Management
• Data Governance Administrator in the Microsoft Purview
• Defining and implementing retention policies and retention labels in Microsoft Purview
• Microsoft products
• Supporting and administrating Autodesk product suite.
• Supporting and administrating DocuSign product suite.
• Containerization technologies such as Docker and orchestration with Kubernetes.
• Developing modern full‑stack applications using React, Node.js, TypeScript, and Ruby on Rails.
• Testing best practice knowledge
• Creating and executing tests to ensure high product quality

Deliverables

• Application configurations
• Technical specifications and design documents
• Operational guides
• Upgrade guides
• Installation guides
• Deployment plans
• System Reports
• Disaster recovery procedures
• KBAs (Knowledge Base Articles) related to common issues, FAQs, how to and workarounds for known issues