Desktop Support Technician

Voyager Systems Corp.; Edmonton; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Free parking

Job summary

Voyager Systems Corp. is seeking a Desktop Support Technician to join our help desk team.

The role involves onsite, in-office and remote support, assisting users with hardware and software issues, and documenting solutions for future reference. The position emphasizes problem solving, customer service and collaboration with IT teammates to maintain smooth operations across Windows, Android and Apple devices, plus familiar productivity tools such as Office 365.

Qualifications

• Minimum Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience.
• Computer and technology knowledge: Windows Desktop (10, 11), Android, Apple, Internet Usage, File Management Software. Printers and Printing, Word Processing Software, Understanding of Email Systems, Knowledge of Office 365.

Responsibilities

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Support and Supervise other technical support workers in this group.

Skills

Troubleshooting

Customer communication

Team collaboration

Education

College certificate or diploma (3 months to <1 year)

Tools

Windows Desktop 10/11

Android

Apple/iOS

Internet usage

File management

Printers and printing

Word processing

Email systems

Office 365

Job description

Current Opportunities

Back Print

Position

Desktop Support Technician

Term

Permanent

Full or Part Time

Full Time

Position Summary

Work setting: Help desk, Onsite, In -Office or Remote

Key Responsibilities

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Support and Supervise other technical support workers in this group.

Required Qualifications

• Minimum Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience.
• Computer and technology knowledge: Windows Desktop (10, 11), Android, Apple, Internet Usage, File Management Software. Printers and Printing, Word Processing Software, Understanding of Email Systems, Knowledge of Office 365.

Additional Information

Work conditions and physical capabilities: Work under pressure. Tight deadlines. Patience. Remain exceptionally calm when working with clients lacking technical knowledge.

Personal suitability: Organized. Team player. Able to work independently and in groups.

Screening Questions

• Are you available to work?
• Are you currently legally able to work in Canada?
• What is the highest level of study you have completed?
• Describe your IT related Experience
• Describe your personal IT projects and home lab

Other Benefits

• Free parking available