IT Support Specialist – Ottawa
Marler & Associates Search
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Benefits offered by this job
Job summary
Qualifications
- Three or more years of experience working in the Information Technology field.
- Eligible for Secret security clearance.
- Valid driver’s license and vehicle.
Responsibilities
- Respond to and resolve service requests from clients in a timely manner.
- Document all problem incident steps in the service desk system.
- Install and configure computer hardware and operating systems.
Skills
Education
Tools
Job description
As a Full-Time IT Support Specialist, you will have the opportunity to join our client's company at an exciting time to add your strengths to the division’s operations. You will be a key player within the company, providing high-quality computer customer service to clients and training recruits. They will provide you with high-grade, IT industry, web-based remote management, and monitoring tools to help you succeed.
Your main job will be to deliver remote and on-site IT support to their clients Managed Services clients. You will monitor and maintain computer systems, local and cloud networks, and infrastructure for multiple clients. Your responsibilities will include diagnosing hardware and software problems and fixing technical issues within a pre-defined Service Level Agreement (SLA).
You will get a chance to participate in IT project work and be responsible for setting up new hardware, including servers, firewalls, and network switches. It is a highly technical role with an opportunity to interact with all technology and IT deployment levels.
If you want to help our client meet the challenges of a modern workplace, our client offer an exciting work environment with ample opportunity for growth, training, competitive wages, and health benefits.
We are looking for a motivated individual who will help us build up our clients Managed Services by contributing to the development and success of the division. If you think you are up to the challenge, apply today!
- Completed a post-secondary degree or a diploma in Information Technology
- Three or more years of experience working in the Information Technology field
- Eligible for Secret security clearance
- Valid driver’s license and vehicle
- Bilingual in French and English
- MCSE/MCSA, CompTIA, CCNE/CCNA, or other such designation is preferred but not mandatory
- Experience with firewall configuration and policies is preferred
- Experience with network switching and routing is preferred
- Experience with wireless access points and controllers is preferred
- Knowledge of personal computer hardware, configuration, installation, and maintenance
- Strong knowledge in diagnosing and problem-solving related to hardware, software, laser printers, and operating systems
- Experience in supporting and maintaining Microsoft Windows Operating Systems including Servers in an Active Directory domain environment
- Experience with Microsoft Exchange/Outlook, Office 365, mobile devices, and common desktop applications
- Experience with Microsoft 365 Administration, Azure, Entra, Intune, Defender, and conditional access policies.
- Experience with networking services such as TCP/IP, DNS, DHCP, VPN, SNMP, and SMTP
- Experience with data management, backup, and archiving processes
- Experience with remote management and monitoring tools
- Excellent interpersonal skills, communication skills, and time management skills
- Strong customer service skills with attention to detail
- Ability to follow through and prioritize tasks independently
- Detail-oriented individual and thorough
- A team player willing to share information with colleagues freely
- Ability to document IT infrastructure, incidents, and lessons daily
- Self-starter, self-motivated individual who enjoys the challenge of a dynamic work environment
- Fast learner and an adaptive individual who can identify and understand the appropriate software and hardware used by the organization and our clients
- Believes in a substantial ethical standard and has a professional demeanor
- Respond to and resolve service requests from our clients in a timely, efficient, and courteous manner
- Document all problem incident steps in the service desk system
- Perform post-resolution follow-ups to help requests
- Installing, upgrading, and configuring computer hardware, operating systems, and applications for end-user systems as well as servers
- Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems, and diagnosing and solving hardware/software faults
- Implementing and configuring backups for desktops and servers
- Providing support, including procedural documentation
- Following diagrams and written instructions to repair a fault or set up a system
- Setting up new users with accounts and emails, and configuring their computers with their profile
- Working continuously on a task until completion, taking care to elevate when appropriate
- Prioritizing and managing many open cases at one time
- Rapidly establishing a good working relationship with customers and other professionals
- Testing and evaluating new technology
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