Printer Technician

Kelly; Richmond Hill; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary range

Health and dental benefits

Profit-sharing program

Annual bonus structure

On-the-job training

Job summary

A leading staffing agency is looking for a hands-on Print Services Technician to join their Richmond Hill team. The role includes supporting clients and internal teams effectively. Ideal candidates should have substantial troubleshooting skills and experience with print support and document solutions in a Windows environment. Achieve a work-life balance with competitive compensation and benefits in a supportive team atmosphere. Training opportunities are also available.

Qualifications

• 2–4+ years of hands-on IT support experience.
• 2+ years of experience supporting print management and document management solutions.
• Solid understanding of document management principles.

Responsibilities

• Provide Tier 1 and Tier 2 support for print and scanning solutions.
• Investigate and resolve technical issues by identifying root causes.
• Support and maintain customer environments including cloud-based fax systems.

Skills

Troubleshooting skills

Print support

Networking

Document solutions

Windows environment

Education

Associate’s Degree in Computer Science or related field

CompTIA A+ certification

Network+ certification

MCSE or other Microsoft certifications

Job description

We are currently looking for a hands‑on Print Services Technician to join our Richmond Hill team. This is a dynamic position where you will support both external clients and internal teams.

The ideal candidate brings strong troubleshooting skills, experience with print support, networking and document solutions, and a solid foundation in a Windows environment.

Details

Type of employment: Full‑Time (100% on site)

Sch: Monday‑Friday | 8:30 AM – 5:30 PM

Salary Range: $60,000 – $80,000 annually

**Use of AI in hiring: NO

Qualifications

• Associate’s Degree in Computer Science or a related field (preferred)
• 2–4+ years of hands‑on IT support experience, including Level 1 and Level 2 troubleshooting in a professional environment
• 2+ years of Experience supporting print management and document management solutions is highly desirable
• 2+ years of experience working with Windows Server operating systems, including user administration and system troubleshooting
• CompTIA A+ certification (required)
• Network+ certification (preferred/asset)
• MCSE or other Microsoft certifications (strong asset)
• Solid understanding of document management principles and workflow best practices
• Ability to learn quickly, work independently, and operate effectively with minimal formal training

Key Responsibilities

• Participating in After Hours Emergency & Scheduled Support – limited
• Deliver technical assistance to clients through phone, email, and remote support tools
• Provide Tier 1 and Tier 2 support for deployed print, scanning, and content management solutions
• Support and maintain customer environments, including: Networked and remote printing solutions, Secure print management platforms (e.g., PaperCut, UniFlow, FollowMe), Cloud‑based fax systems and Document and content management applications
• Investigate, reproduce, and resolve technical issues by identifying root causes
• Troubleshoot and maintain laser printers, multi‑function devices, copier drivers, and scanning configurations
• Provide support for scanning middleware platforms such as Upland AccuRoute and Nuance
• Work within Microsoft environments, including Windows 7, Windows 11, and Windows Server
• Set up and configure HP laptops, desktops, peripherals, cameras, and other workstation equipment
• Administer Active Directory, Group Policy settings, and manage SQL permissions/connectivity
• Support and maintain virtualized systems where applicable
• Accurately document troubleshooting steps and resolutions to enhance the internal knowledge base
• Escalate high‑priority or complex technical issues to the Technical Support Manager as needed
• Participate in occasional after‑hours emergency or scheduled support coverage

What We Offer

• Competitive salary range
• Health and dental benefits
• Profit‑sharing program and Annual bonus structure
• Supportive and friendly team environment
• On‑the‑job training and knowledge transfer

Interested? Click on the “Apply” button today! Your resume will be confidently forwarded to a Kelly consultant, and you will be contacted. We will not share your personal information with our clients without your prior permission.

Not the right opportunity for you? You can create a profile on our Kelly Career Network to be considered for other positions at www.kellyservices.ca.

About Kelly

Kelly believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and worldwide. We fill positions from entry‑level to management on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals, and ambitions and present you with opportunities that meet your needs. See what we have to offer. Looking for more? Sign up for our Career Tips Newsletter to receive helpful tips and tricks monthly, connect with us on Facebook, LinkedIn & Twitter, or visit kellyservices.ca.