Dental Telephone Concierge - North Side

City Orthodontics & Pediatric Dentistry; Edmonton; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Vacation pay

Free uniforms

Benefit package

Bonus pay

Job summary

City Orthodontics & Pediatric Dentistry in Edmonton is looking for a Dental Telephone to join our North Central location at 9948 153 Ave NW. This full-time role requires a motivated, organized, and compassionate individual to connect with parents and patients in a team-oriented office.

The successful candidate will handle calls, scheduling, and patient messages with a friendly, professional demeanor, and may travel between multiple offices during training.

Qualifications

• Call center experience.
• Reception/Administrative work experience, preferably in dental.
• Must be computer proficient and learn new software (Curve, Ortho2 Edge).
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Availability to work during applicable business hours.
• Ability to work well with children of all ages.
• English proficiency in speaking and writing.
• Excellent customer care skills in person and on the phone.
• Must be willing to travel between multiple offices within the city (training period).

Responsibilities

• Answering incoming calls.
• Directing calls through switchboard as needed.
• Receive and deliver patient messages.
• Log calls and requests.
• Monitor telephone operating systems.
• Booking patients.
• Provide excellent customer service to patients over the phone.

Skills

Call center

Reception experience

Dental office experience

Communication skills

Fast-paced environment

Business hours

Child-friendly

English proficiency

Customer care

Travel to multiple offices

Tools

Curve

Ortho2 Edge

Job description

Job Summary

We are looking for a Dental Telephone to work in progressive, state of the art specialist offices, with great pay and benefits. This position will be Full-Time at our North Central Location located at 9948 153 Ave NW. The successful applicant must be self-motivated, organized, detail oriented, caring and a compassionate individual to connect with parents and patients. It is also important that this person possesses a positive attitude with professional commitment and is friendly and out-going in a team-oriented environment.

Responsibilities and Duties

• Answering incoming calls
• Directing calls through switchboard as needed
• Receive and deliver patient messages
• Log calls and requests
  
• Monitor telephone operating systems
• Booking patients
  
• Provide excellent customer service to patients over the phone

Qualifications and Skills:

• Call center experience
• Experience with Reception/Administrative work, preferably in dental
  
• Must be computer proficient and learn new software easily (software's used in our office are Curve and Ortho2 Edge)
• Excellent communication skills
• Ability to work in a fast paced environment
• Availability to work during applicable business hours
• Ability to work well with children of all ages
• English proficient in speaking and writing
• Excellent customer care skills in person and on the phone
• Must be willing to travel between multiple offices within the city (during training period)

This position offers:

• Professional clinical teams
• Full–time hours
• Pay based on experience

Benefits:

• Vacation pay
• Free uniforms
• Benefit package
  
• Bonus pay

Job Type: Full-time