Dental Receptionist/Dental Office Administrator

Dr. Seema Steffens Family and Cosmetic Dentistry; Mississauga; On-site; CAD 36,000 - 54,000; Full time

Job summary

Dr. Seema Steffens Family and Cosmetic Dentistry in Mississauga is seeking a friendly Dental Receptionist to join our patient-centered team. You will be the first point of contact, ensuring a positive, organized experience from check-in to checkout.

Responsibilities include scheduling, patient registration, insurance verification, billing, answering inquiries, and maintaining a welcoming reception area while coordinating with the dental team to support smooth patient flow.

Qualifications

• Previous experience as a dental receptionist is preferred but not required.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with dental practice software (Open Dental) is a plus.

Responsibilities

• Greet and welcome patients at the practice.
• Schedule, reschedule, and confirm appointments by phone, email, or text.
• Register patients and update insurance and medical history.
• Verify insurance coverage, handle claims and estimates.
• Process payments, issue receipts, and assist with payment plans.
• Answer inquiries via phone, email, text, or in person about services and fees.
• Maintain a clean, organized reception area.
• Coordinate with the dental team to ensure smooth patient flow.
• Maintain confidentiality and accuracy of patient records.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Communication

Open Dental

Dental terminology

Tools

Open Dental

Job description

About Us:

Dr. Seema Steffens’ Dental Office is an established, reputable, and patient-focused dental practice committed to delivering the highest quality dental care in a warm and welcoming environment. Our dedicated team of dental professionals is seeking a Dental Receptionist to join our growing practice and contribute to our mission of improving smiles and oral health in our community.

Job Summary:

As a Dental Receptionist, you will be the first point of contact for our patients, creating a positive and friendly atmosphere in our reception area. You will play a critical role in ensuring a smooth patient experience by handling various administrative tasks and providing exceptional customer service.

Responsibilities

• Greet and Welcome Patients: Warmly welcome patients as they arrive at the practice, ensuring they feel comfortable and valued.
• Appointment Scheduling: Efficiently manage the appointment schedule, including scheduling, rescheduling, and confirming appointments via phone, email, or text when required.
• Patient Registration: Collect and update patient information, insurance details, and medical history accurately.
• Insurance Verification: Verify patient insurance coverage, process insurance claims, estimates, and provide cost estimates to patients when needed.
• Billing and Payments: Process payments, post insurance payments, issue receipts, and assist patients with financial inquiries and payment plans.
• Answer Inquiries: Respond to patient inquiries via phone, email, text, or in person, providing information about our services, fees, procedures, and comprehensive approach to dentistry.
• Maintain a Clean and Organized Reception Area: Keep the reception area tidy and well-organized to create a welcoming environment.
• Coordinate with the Dental Team: Communicate effectively with the dental team to ensure a seamless patient flow and assist with any patient-related issues.
• Patient Records: Maintain confidentiality and accuracy of patient records and files.

Qualifications

• Previous experience as a dental receptionist in a Canadian Dental Setting or in a similar role is strongly preferred, but not required.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using dental practice management software (Open Dental) is a plus.
• Knowledge of dental terminology and procedures is a plus.
• Attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Strong communication skills, both written and verbal.

If you are a motivated, friendly, and organized individual looking to be part of a dynamic dental team, we encourage you to apply for the Dental Receptionist position.

Qualified Candidates that are selected for an interview will be contacted via email or telephone.

We look forward to welcoming you to our team and working together to provide outstanding dental care to our patients.