Dental Receptionist & Clinical Support Assistant

ADO Endodontic Clinic; Regina; Presencial; CAD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site parking

Extended health care

Dental care

Life insurance

Vision care

Company events

Descripción de la vacante

ADO Endodontic Clinic in Regina, SK is seeking a Dental Receptionist & Clinical Support Assistant to join our premier specialty clinic. This senior-level front-desk and clinical support role combines patient check-in, complex insurance documentation, and hands-on sterilization duties in a high-volume dental setting.

The ideal candidate communicates exceptionally in English, calmly supports anxious patients, and demonstrates advanced multitasking, attention to detail, and familiarity with dental

Formación

• Senior-level ability to manage high-volume workload independently.
• Excellent interpersonal skills with diverse patients.
• Extensive receptionist experience in dental or medical settings.
• Advanced computer skills and data-entry accuracy.
• Fluent written and spoken English communication.
• Willingness to complete relevant training (DENT-1622 IPC course).

Responsabilidades

• Greet and assist patients with empathy, verify intake paperwork.
• Handle multi-line calls and clinic emails with professional tone.
• Coordinate referrals and appointment scheduling with dentists.
• Record and audit daily financial transactions and insurance forms.
• Maintain digital patient charts and privacy compliance.
• Restock supplies and assist with sterilization and room setup.
• Collaborate with IT for inventory data entry.

Conocimientos

Senior-level execution

Empathy

Reception expertise

Digital literacy

English communication

Multitasking

Herramientas

Spreadsheet software

Descripción del empleo

Dental Receptionist & Clinical Support Assistant

Position Title: Dental Receptionist & Clinical Support Assistant

Location: Regina, SK
Schedule: Monday to Friday | Full-Time Hours

About the Opportunity:

Our premier Endodontic Specialty Clinic is seeking an exceptionally skilled, seasoned Dental Receptionist & Clinical Support Assistant to join our collaborative team. Because this role involves precise patient scheduling, complex insurance documentation, and direct liaison with professional practices, exceptional spoken and written English communication skills are absolute, crucial requirements for this position. Strong foundational knowledge of dental terminology are a valuable asset This is a task-focused, high-capacity support role that combines day-to-day front-desk reception duties with hands-on clinical cleaning, sterilization, and basic facility chores in a high-volume, specialized medical environment.

We require an elite administrative professional capable of operating at a senior, high-functioning level of execution. We are seeking a deeply compassionate, warm, and friendly worker who genuinely cares about making patients feel safe and comfortable. Because our patients are often anxious or experiencing dental discomfort, your ability to provide a reassuring smile and empathetic communication must match your advanced technical accuracy.

The successful candidate must be a highly motivated, highly methodical individual with an exceptional capacity for advanced multitasking under pressure. If you are an exceptionally tech-savvy, process-driven learner who takes pride in flawless administrative execution and following established clinic routines seamlessly, your expertise will thrive here. We deeply value career stability, comprehensive industry experience, and an agile, dedicated work ethic.

Core Receptionist & Front-Desk Duties:

• Empathetic Patient Concierge: Welcoming patients upon arrival with a warm, friendly demeanor, verifying intake paperwork, and ensuring patients feel comfortable and supported in our waiting room.
• High-Volume Phone & Email Operations: Handling multi-line telephone routing with exceptional phone etiquette, managing the clinic's main email inbox, routing messages, and conducting patient appointment confirmation calls with a reassuring tone.
• Referral Desk Support: Routing correspondence and executing ongoing, highly professional communications with referring dentists' offices regarding patient charts and appointment availability.
• Specialized Scheduling Mastery: Inputting complex patient appointments into our scheduling software based on strict endodontic treatment timelines provided by the clinical team.
• Billing & Insurance Processing: Processing patient checkouts, collecting payments, preparing dental insurance claim forms, and transcribing accurate daily financial transaction logs.
• Advanced Data Entry: Creating, auditing, and updating digital patient charts with absolute precision.
• Privacy Compliance: Strictly following patient privacy laws and data confidentiality standards at all times.

Administrative Logistics & Technical Execution:

• Office Restocking Logs: Counting and maintaining clinic inventory levels to assist the clinic with the routine tracking of desk supplies and clinical materials.
• Routine Inbound Support: Providing basic routing assistance for daily clinic correspondence and incoming administrative shipments as directed.
• IT Collaboration: Working directly with the clinic’s IT technician to enter physical inventory data into our digital tracking spreadsheets.

Clinical Support, Sterilization & General Assistance:

• Infection Control Protocols: Executing clinical room tear-downs, wiping down and disinfecting dental chairs/surfaces, and setting up treatment rooms between specialized procedures.
• Instrument Processing: Cleaning, inspecting, packaging, and autoclaving advanced endodontic instruments according to strict safety guidelines.
• Weekly Operatory Restocking: Conducting physical inventory checks and completely restocking dental materials inside clinical treatment rooms on Fridays to prepare for the upcoming week.
• Clinic Laundry Duties: Operating the clinic's specialized in-house laundry machines to wash, dry, and fold clinical linens and staff uniforms.
• Dynamic Task Fulfillment: Demonstrating exceptional flexibility by willingly accepting and executing various daily reception tasks, clinical support chores, or basic facility errands as requested to support the team.

Core Qualifications & Skillsets:

• Senior-Level Execution: Demonstrated track record of managing a demanding, high-volume workload independently and efficiently without needing close supervision.
• Interpersonal Excellence: Proven ability to interact respectfully, patiently, and effectively with individuals from diverse backgrounds, specifically showcasing empathy in high-pressure or stressful environments.
• Established Reception Expertise: Deep, extensive experience working as a receptionist within a dental practice, medical facility, or complex insurance environment is highly preferred.
• Technical & Digital Literacy: Advanced computer proficiency, comfort with spreadsheet data entry, and rapid typing/keyboarding speeds are mandatory. Must demonstrate the ability to follow technical directions from IT personnel regarding software updates.
• Versatile Competency: Exceptional verbal and written English communication skills with the agility to shift seamlessly between public-facing reception duties, digital data entry, and detailed clinical sterilization chores.
• Process-Driven Orientation: Prior sterilization or medical reprocessing experience is a strong asset. Candidates without prior certification must be willing to take and complete the Dispensary Assistant IPC (DENT-1622) course through

What We Offer:

• A Warm, Family-Oriented Culture: We are a proudly private, clinician-owned practice that operates like a close-knit family. We genuinely care about our staff, support one another through busy clinical days, and celebrate our collective success together.
• Complimentary On-Site Parking: Skip the hassle of paid lots or street parking with a dedicated, free staff parking stall right at our building.
• Comprehensive Health & Dental Protection: We protect our family by offering an excellent extended health and dental benefits package, starting upon the successful completion of a 6-month wait period.
• Professional Care & Attire: Pristine, premium clinical uniforms are fully provided for you by the office.
• Investment in Your Growth: We believe in your potential and are fully committed to your continuous professional development. We will fully support, discuss, and facilitate your enrollment logistics for the Saskatchewan Polytechnic DENT-1622 course, as well as necessary WHMIS and CPR certification/re-certification courses post-hire, if required.
• Competitive Compensation: We offer premium, rewarding wages tailored to reflect a senior, high-capacity skillset and depth of experience, to be discussed openly during the interview process.

Pay: $20.00-$28.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Work Location: In person