Call Centre Administrator - Crescent Oral Surgery

Dental Corporation of America (DCA); Aurora; On-site; CAD 29,000 - 34,000; Full time

Job summary

Crescent Oral Surgery in Canada is seeking a dedicated Call Center Administrator to provide exceptional patient intake and scheduling support. The role focuses on welcoming patients, optimizing appointment flow, and maintaining accurate records across locations in Toronto, Aurora, and Richmond Hill.

The ideal candidate will have dental administration experience, strong customer service skills, and familiarity with dental software.

Qualifications

• Minimum 1 year of dental administration experience.
• Excellent customer service; 2+ years in customer service or reception preferred.
• Experience with dental software is an asset.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to maximize utilization with minimal gaps.
• Manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including scheduling, confirmations, changes, and cancellations.
• Process referral letters and organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and encourage patients to keep appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries.

Skills

Customer service

Dental administration

Call handling

Tools

Dental software

Job description

Get to Know Us:

At Crescent Oral Surgery , we’re more than a team of specialists—we’re a community dedicated to exceptional patient care and surgical excellence. With locations in Toronto, Aurora, and Richmond Hill , we provide comprehensive oral and maxillofacial surgical services in a welcoming and compassionate environment.

Join a practice that values professionalism, teamwork, and continuous growth—where every day brings an opportunity to make a difference in someone’s smile and confidence.

Schedule:

Full-time

Monday - Thursday 8:00-4:30pm

Friday 8:00-4:00pm

What Sets Us Apart:

• Grow Without Limits: We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Call Center Administratorposition is$21-$25/hour depending on skills, experience, and location.

Please note that this is anew job opening.

Your Role:

• Welcome andassistpatients upon arrival, creating a warm and positive first impression
• Optimizethe daily appointment schedule to ensure fullutilizationwith minimal gaps
• Effectively manage the recall system andmaintainaccurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year ofDental Administrationexperienceis preferred
• Excellent customer service skills; A minimum of 2 years of experience in a customer service or reception role/dental administrator preferred
• Experience with dental software programs isan asset
• Clinical backgroundis considered anasset

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.