Dental Phone Agent

Peak Dental Group; Calgary; On-site; CAD 24,796 - 34,440; Full time

Benefits offered by this job

Paid training in dental terminology and workflows

Competitive hourly compensation

Growth opportunities

Flexible scheduling options

Job summary

Peak Dental Group is seeking Dental Phone Agents in Calgary, Alberta, to manage inbound calls and assist dental patients. No prior dental experience is needed, as full training will be provided. Key responsibilities include booking appointments, answering questions about services, and addressing patient concerns empathetically. The position offers paid training, competitive hourly compensation, and flexible scheduling options in a supportive team environment.

Qualifications

• Friendly and confident demeanor when answering calls.
• Ability to document calls and patient information accurately.

Responsibilities

• Answer inbound calls from dental patients professionally and warmly.
• Book, confirm, and reschedule appointments.
• Answer general questions about services, locations, and insurance.
• Handle patient concerns with empathy and confidence.

Job description

Dental Phone Agent (Dental - Training Provided)

Peak Dental Group is launching a dedicated Contact Centre to support our growing network of dental practices. We’re looking for friendly, confident Phone Agents who enjoy helping people and delivering an excellent first impression.

No dental experience required - full training provided.

What You’ll Do:

• Answer inbound calls from dental patients professionally and warmly.
• Book, confirm, and reschedule appointments.
• Answer general questions about services, locations, and insurance (training provided).
• Handle patient concerns with empathy and confidence.
• Accurately document calls and patient information.

What We Offer:

• Paid training in dental terminology and workflows.
• Competitive hourly compensation.
• Growth opportunities within a growing healthcare organization.
• Supportive, team-focused environment.
• Flexible scheduling options (where applicable).