*Dental Receptionist/Treatment Coordinator

The Marshall Group-Staffing, Recruitment & Employment Agency (Dental & Medical); Oakville; On-site; CAD 41,000 - 48,000; Full time

Job summary

The Marshall Group is seeking an experienced Dental Receptionist/Treatment Coordinator for a dental office in Oakville. The role requires excellent customer service, strong English communication, and the ability to discuss treatment plans and finances with patients.

Proficiency in Dentrix and Recall Max is essential. Candidate must have at least 2 years of experience, a professional demeanor, and be able to work both independently and as part of a team.

Qualifications

• Excellent customer service and strong English communication.
• Leadership, proactive attitude and self-motivation.
• Problem-solver and professional demeanor.
• Team player who can also work independently and stay organized.
• Proficient with Dentrix and Recall Max.
• Ability to discuss dental treatment and finances with patients.
• Dental knowledge; assisting background is an asset.
• Minimum 2 years of experience.
• Willing to perform sterilization and hygiene support as needed.

Responsibilities

• Greet and welcome patients (including New Patient Experience).
• Answer calls and emails professionally.
• Schedule and confirm appointments (Dentrix, Recall Max).
• Keep the schedule fully booked with limited openings.
• Review diagnosed treatment with patients and discuss financials.
• Ensure patients leave with the next appointment booked.
• Discuss predeterminations/estimates and payment arrangements.
• Manage accounts payable and receivable.
• Handle payroll.
• Contribute to human resources tasks (training, scheduling).
• Maintain office supplies (inventory).
• Assist with housekeeping and sterilization areas as needed.

Skills

Customer service

English communication

Leadership

Problem-solving

Professional demeanor

Teamwork & autonomy

Dentrix & Recall Max

Treatment discussion skills

Dental knowledge

Experience minimum 2 years

Sterilization support

Education

Dental assisting background (asset)

Tools

Dentrix

Recall Max

Job description

Our client, a dental office in Oakville is seeking an experienced Dental Receptionist/Treatment Coordinator.

POSITION/JOB REQUIREMENTS

• Excellent customer service (friendly), communication skills (proficient in English)


• Leadership skills, confident, self-motivated, initiative, proactive


• Problem-solver


• Professional


• Team player & work independently, Organized


• Proficient in dental software & computer skills (Dentrix)(Recall Max)


• Able to discuss dental treatment/finances with patients


• Dental knowledge (dental assisting background not required but an asset)


• Minimum 2 years experience


• Perform other duties (sterilization, hygiene support as needed)

LOCATION

• Oakville @Dundas St West/Neyagawa Blvd

HOURS

• Mon, Tues (10:30-7:30)


• Wed (9:30-6:30)


• Thurs (8:30-5:30)


• Sat (8:30-2:30) alternating

COMPENSATION

$30-$35 Depending on experience and performance

JOB DESCRIPTION

• greet and welcome patients (including New Patient Experience)


• answer and respond to calls/emails (professionally)


• schedule and confirm appointments (Dentrix, Recall Max)


• ensure the schedule is fully booked with limited openings (resourceful, persistent)


• review diagnosed treatment with patients and answer questions re: treatment, financial


• ensure all patients leave with next appointment booked


• discussing predeterminations/estimates, financial arrangements etc.


• accounts payable, A/R


• payroll


• human resources (team training, team schedule etc.)


• office supplies (inventory)


• housekeeping (some)


• perform other duties (ie. sterilization area, hygiene support etc.)(as needed)