Dental Office Admin: Patient Care & Scheduling

Dentalcorp Health Services LTD.; Ottawa; On-site; CAD 36,000 - 43,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Job summary

Orleans Family Dentistry in Orleans, Ontario, is seeking a Dental Administrator to support a warm, patient-centered practice. You will welcome patients, manage appointments, maintain the recall system, handle calls, billing, insurance claims, and records with accuracy.

The team emphasizes professional growth through mentoring and continuing education, and offers a flexible, balanced environment. A minimum of 1 year dental administration experience and dental software familiarity are required.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental software

Tools

Dental software programs

Job description

Orleans Family Dentistry in Orleans, Ontario, is seeking a Dental Administrator to support a warm, patient-centered practice. You will welcome patients, manage appointments, maintain the recall system, handle calls, billing, insurance claims, and records with accuracy.

The team emphasizes professional growth through mentoring and continuing education, and offers a flexible, balanced environment. A minimum of 1 year dental administration experience and dental software familiarity are required.