Dental Office Manager

Monarch Dentistry; Oakville; On-site; CAD 60,000 - 90,000; Full time

Job summary

Monarch Dentistry in Oakville, ON is seeking a Dental Office Manager to oversee daily operations, scheduling, patient flow, and a welcoming front desk experience. This on-site, full-time role coordinates staff and supports the clinical team while maintaining billing, insurance, and patient records in line with practice policies.

The position emphasizes a positive patient experience, regulatory alignment, and process improvements to support growth and patient satisfaction.

Qualifications

• Strong Dental Practice Management and Practice Management skills, with experience overseeing daily operations in a healthcare or dental setting.
• Exceptional Customer Service skills, with the ability to create a welcoming environment and address patient needs and concerns professionally.
• Effective Communication skills, including clear verbal and written communication with patients, clinical staff, and external partners.
• Basic understanding of Dental Care workflows to coordinate smoothly with dentists, hygienists, and clinical support teams.
• Experience with appointment scheduling, billing, insurance processing, and electronic practice management systems.
• Demonstrated leadership, organizational, and problem-solving abilities, with attention to detail and time management.
• Prior experience as a dental office manager, dental administrator.

Responsibilities

• Oversee the daily operations of the dental office, including scheduling appointments and managing patient flow.
• Ensure an efficient, welcoming front desk experience and professional patient interaction.
• Coordinate staff schedules and support the clinical team needs.
• Maintain systems for billing, insurance, and patient records in alignment with policies.
• Monitor office productivity and implement process improvements.
• Support practice growth initiatives and address inquiries and resolve issues.

Skills

Dental practice management

Customer service

Communication

Scheduling

Time management

Leadership

Problem solving

Tools

Practice management software

Job description

Company Description

Monarch Dentistry is a multi-location dental practice dedicated to restoring, maintaining, and improving patients' smiles through a wide range of services and treatments. With 13 offices across Southern Ontario, the team focuses on comfort, satisfaction, and personalized care for every patient. Convenient hours and weekend appointments are offered to help patients fit dental care into busy schedules. Energetic and experienced dentists, hygienists, and support staff work collaboratively to deliver friendly, knowledgeable service and address patient questions and concerns.

Role Description

The Dental Office Manager is a full-time, on-site role located in Oakville, ON. This role oversees the daily operations of the dental office, including scheduling appointments, managing patient flow, and ensuring an efficient, welcoming front desk experience. The Dental Office Manager coordinates staff schedules, supports clinical team needs, and maintains systems for billing, insurance, and patient records in alignment with practice policies and regulatory requirements. This position also monitors office productivity, implements process improvements, and supports practice growth initiatives. A key focus is fostering a positive patient experience by addressing inquiries, resolving issues, and promoting a professional, patient-centered environment.

Qualifications

• Strong Dental Practice Management and Practice Management skills, with experience overseeing daily operations in a healthcare or dental setting.
• Exceptional Customer Service skills, with the ability to create a welcoming environment and address patient needs and concerns professionally.
• Effective Communication skills, including clear verbal and written communication with patients, clinical staff, and external partners.
• Basic understanding of Dental Care workflows to coordinate smoothly with dentists, hygienists, and clinical support teams.
• Experience with appointment scheduling, billing, insurance processing, and electronic practice management systems.
• Demonstrated leadership, organizational, and problem-solving abilities, with attention to detail and time management.
• Prior experience as a dental office manager, dental administrator.