Patient Care Coordinator - Upper Ottawa Dental

Dental Corporation; Hamilton; On-site; CAD 33,062 - 35,817; Full time

Job summary

Upper Ottawa Dental is seeking a Dental Administrator to support patients and keep the clinic running smoothly in Hamilton, Ontario. You will welcome patients, manage schedules, and handle recalls, billing, and insurance questions, ensuring accurate records.

The role requires at least 1 year of dental administration experience and proficiency with dental software. Clinical background is an asset, and the position is a replacement opening with daytime hours.

Qualifications

• Minimum 1 year of Dental Administration experience.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries professionally.

Skills

Dental software

Job description

About the Company

Upper Ottawa Dental is committed to delivering personalized, high‑quality dental care with modern technology and a patient‑first approach.

Schedule

Monday - Thursday: 7:45am - 5:15pm; some Fridays: hours depend on clinic needs.

Position

The wage for this Dental Administrator position is $24.00 – $26.00 per hour, depending on skills, experience, and location. This is a replacement job opening.

Your Role

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up‑to‑date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries professionally.

About You

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Application Information

Candidates must be legally authorized to work in Canada. The organization is committed to building a workforce that reflects the diversity of the communities and patients we serve. Applicants who require accommodation during the application or hiring process are encouraged to contact the Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis.