Dental Front Desk & Care Coordinator — Onsite Growth

One Dental Burlington; Burlington, Ottawa; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Professional growth opportunities

Supportive team environment

Patient-focused workplace

Job summary

One Dental Burlington in Ottawa, ON, Canada, is seeking a Dental Administrator to manage front-desk operations and patient flow on site. You will greet patients, schedule appointments, and handle inquiries while coordinating with dentists and the clinical team.

The role requires knowledge of dental terminology, experience with scheduling and patient management, and familiarity with dental insurance processes. Excellent communication and a professional, patient-focused approach are essential.

Qualifications

• Previous experience as a Dental Administrator or similar dental office role.
• Strong knowledge of dental terminology and office procedures.
• Experience with dental scheduling and patient management.
• Experience with dental insurance and claims is an asset.
• Excellent communication and customer service skills.
• Professional, friendly, and patient-focused approach.
• Strong computer skills and ability to learn dental practice management software.

Responsibilities

• Greet and welcome patients in a warm, professional manner.
• Manage patient appointments, scheduling, confirmations, cancellations, and recalls.
• Answer phone calls, emails, and patient inquiries.
• Coordinate treatment appointments and follow-ups.
• Process dental insurance claims, pre-determinations, and insurance inquiries.
• Review and discuss treatment plans and fees with patients.
• Maintain accurate and up-to-date patient charts and information.
• Coordinate communication between patients, dentists, hygienists, and the clinical team.
• Assist with daily administrative and front-desk operations.
• Maintain a high level of patient confidentiality and professionalism.
• Support the clinic team in providing an exceptional patient experience.

Skills

Dental terminology

Front-desk operations

Customer service

Communication skills

Tools

Practice management software

Job description

One Dental Burlington in Ottawa, ON, Canada, is seeking a Dental Administrator to manage front-desk operations and patient flow on site. You will greet patients, schedule appointments, and handle inquiries while coordinating with dentists and the clinical team.

The role requires knowledge of dental terminology, experience with scheduling and patient management, and familiarity with dental insurance processes. Excellent communication and a professional, patient-focused approach are essential.