Dental Care Coordinator: Patient Experience & Scheduling

Dental Corporation of America (DCA); Barrie; On-site; CAD 32,000 - 34,000; Full time

Job summary

Ferris Lane Dental in Barrie, Ontario is hiring a Dental Administrator to greet patients, manage scheduling, and handle billing and records. You’ll optimize appointment flow, manage recalls, and coordinate with providers to ensure smooth operations.

The role requires at least 1 year of dental admin experience and familiarity with Open Dental; dental software experience is essential. Employment is on-site with a supportive team and opportunities for growth.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with Open Dental software is an asset; experience with dental software is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm first impression.
• Optimize the daily appointment schedule to maximize utilization and minimize gaps.
• Manage recall system and keep accurate patient records up-to-date.
• Handle patient calls and inquiries, including scheduling, confirmations, changes and cancellations.
• Process referrals and correspondence from providers; organize and file patient records and charts.
• Proactively address cancellations to encourage patients to keep appointments.
• Complete patient billing, process payments, submit insurance claims and respond to fee inquiries.

Skills

Dental administration

Open Dental

Dental software

Job description

Ferris Lane Dental in Barrie, Ontario is hiring a Dental Administrator to greet patients, manage scheduling, and handle billing and records. You’ll optimize appointment flow, manage recalls, and coordinate with providers to ensure smooth operations.

The role requires at least 1 year of dental admin experience and familiarity with Open Dental; dental software experience is essential. Employment is on-site with a supportive team and opportunities for growth.