Patient Care Coordinator - Ferris Lane Dental

Dental Corporation of America (DCA); Barrie; On-site; CAD 32,000 - 34,000; Full time

Job summary

Ferris Lane Dental in Barrie, Ontario is hiring a Dental Administrator to greet patients, manage scheduling, and handle billing and records. You’ll optimize appointment flow, manage recalls, and coordinate with providers to ensure smooth operations.

The role requires at least 1 year of dental admin experience and familiarity with Open Dental; dental software experience is essential. Employment is on-site with a supportive team and opportunities for growth.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with Open Dental software is an asset; experience with dental software is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm first impression.
• Optimize the daily appointment schedule to maximize utilization and minimize gaps.
• Manage recall system and keep accurate patient records up-to-date.
• Handle patient calls and inquiries, including scheduling, confirmations, changes and cancellations.
• Process referrals and correspondence from providers; organize and file patient records and charts.
• Proactively address cancellations to encourage patients to keep appointments.
• Complete patient billing, process payments, submit insurance claims and respond to fee inquiries.

Skills

Dental administration

Open Dental

Dental software

Job description

Get to know us:

Ferris Lane Dental is conveniently located just West of Hwy 400, with plenty of free parking! Our office has been proudly serving the Barrie community and surrounding area for over 30 years. We offer a variety of dental services, including cosmetic procedures, orthodontics (including Invisalign), sedation options for anxious patients and emergency treatment. Please visit our website to learn more.

Schedule:

Monday: 12.00pm - 6.00pm

Tuesday: 1.00pm - 8.00pm

Thursday: 1.00pm - 8.00pm

Friday (once a month): 10.00am - 3.00pm

Saturday (twice a month): 10.00am - 3.00pm

What Sets Us Apart:

• Grow Without Limits: We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is$23-$25/hour depending on skills, experience, and location.

Please note that this is areplacementjob opening.

Your Role:

• Welcome andassist patients upon arrival, creating a warm and positive first impression
• Optimizethe daily appointment schedule to ensure fullutilizationwith minimal gaps
• Effectively manage the recall system andmaintainaccurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with Open Dental software is an asset, experience with dental software is required
• Clinical background is considered an asset

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.