Dental Assistant/Treatment Coordinator - Rideau Dental Centre

dentalcorp; Ottawa; On-site; CAD 40,000 - 44,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Job summary

Rideau Dental in Ottawa is seeking a Treatment Coordinator to be the main liaison for patients, explain treatment plans, arrange appointments, and manage financing options. The role emphasizes patient care, accuracy, and collaboration with the dental team.

The ideal candidate has NDAEB certification, prior dental scheduling experience, and proficiency with dental software; strong customer service is essential. This is a replacement role with growth opportunities within a supportive team.

Qualifications

• Previous clinical experience as a Treatment/Scheduling Coordinator is required.
• NDAEB certification is required.
• Previous Dental Assisting experience is required.
• Knowledge of dental treatment plans and ability to educate patients is required.
• Experience with dental software programs is required.
• Strong customer service experience.

Responsibilities

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options.
• Support treatment planning by coordinating appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

Skills

Customer service

Education

NDAEB certification

Tools

Dental software

Job description

Get to Know Us:

At Rideau Dental, we know that a great practice is built on the strength of its people. Located in the heart of Ottawa, our team has built a reputation for excellence in dentistry and a workplace culture where collaboration, respect, and growth are at the forefront.

We combine modern dentistry with a patient-first approach, ensuring every visit is comfortable, personalized, and delivered with care. Behind the scenes, our team works together in a supportive and encouraging environment where everyone's contributions are valued. Whether you're just starting out or looking to take the next step in your career, you'll find opportunities for mentorship, continuing education, and professional development.

Joining Rideau Dental means becoming part of a practice that invests in its people. Here, you'll enjoy a welcoming team, the chance to make a real impact on patients' lives, and the ability to grow your career in an environment where you're appreciated and supported every step of the way.

Schedule:

Monday to Friday 8:00am - 4:00pm

What Sets Us Apart:

• Grow Without Limits: We'll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Treatment Coordinator position is $29-$32/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role:

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options
• Support treatment planning by coordinating appointments and follow-ups with the dental team
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care
• Uphold privacy, ethical, and regulatory standards in all patient interactions

About You:

• Previous clinical experience as a Treatment/Scheduling Coordinator is required
• NDAEB certification is required
• Previous Dental Assisting experience is required
• Knowledge and understanding of dental treatment plans and ability to educate patients is required
• Experience with dental software programs is required
• Strong customer service experience

Application Information:

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.