Dental Treatment Coordinator: Patient Care & Planning

dentalcorp; Ottawa; On-site; CAD 40,000 - 44,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Job summary

Rideau Dental in Ottawa is seeking a Treatment Coordinator to be the main liaison for patients, explain treatment plans, arrange appointments, and manage financing options. The role emphasizes patient care, accuracy, and collaboration with the dental team.

The ideal candidate has NDAEB certification, prior dental scheduling experience, and proficiency with dental software; strong customer service is essential. This is a replacement role with growth opportunities within a supportive team.

Qualifications

• Previous clinical experience as a Treatment/Scheduling Coordinator is required.
• NDAEB certification is required.
• Previous Dental Assisting experience is required.
• Knowledge of dental treatment plans and ability to educate patients is required.
• Experience with dental software programs is required.
• Strong customer service experience.

Responsibilities

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options.
• Support treatment planning by coordinating appointments and follow-ups with the dental team.
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans.
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care.
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time.
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care.
• Uphold privacy, ethical, and regulatory standards in all patient interactions.

Skills

Customer service

Education

NDAEB certification

Tools

Dental software

Job description

Rideau Dental in Ottawa is seeking a Treatment Coordinator to be the main liaison for patients, explain treatment plans, arrange appointments, and manage financing options. The role emphasizes patient care, accuracy, and collaboration with the dental team.

The ideal candidate has NDAEB certification, prior dental scheduling experience, and proficiency with dental software; strong customer service is essential. This is a replacement role with growth opportunities within a supportive team.