Delivery Manager, Platforms & Change Leadership

Government of Alberta; Edmonton; Hybrid; CAD 102,000 - 138,000; Full time

Job summary

The Government of Alberta is seeking a Delivery Manager in Edmonton to lead onboarding, change management, and stakeholder engagement for Platforms products. Reporting to the Director, Platforms Operations, you will drive service improvements, ensure release readiness, and align efforts with government priorities while fostering strong partnerships across teams.

Applicants should hold a university degree with four years of related experience and demonstrate strong communication skills and

Qualifications

• A university degree in a related field, plus four years of progressively responsible, related experience.
• A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Responsibilities

• Leading onboarding and change management programs for high-impact digital services and enterprise platforms.
• Fostering trusted stakeholder partnerships to support service adoption, risk management, and operational excellence.
• Driving continuous service improvements through data-informed analysis, user feedback, and performance monitoring.
• Overseeing release readiness, user acceptance testing, and issue resolution to ensure successful product delivery.
• Advancing responsible AI and automation initiatives to improve client experience and operational efficiency.
• Developing and managing performance reporting frameworks, KPIs, and service standards to support informed decision-making and product roadmap priorities.
• Providing strategic leadership, coaching, and direction to teams while aligning operations with organizational objectives and government priorities.

Skills

Leadership

Change management

Stakeholder management

Project management

AI & automation

Education

University degree

Job description

The Government of Alberta is seeking a Delivery Manager in Edmonton to lead onboarding, change management, and stakeholder engagement for Platforms products. Reporting to the Director, Platforms Operations, you will drive service improvements, ensure release readiness, and align efforts with government priorities while fostering strong partnerships across teams.

Applicants should hold a university degree with four years of related experience and demonstrate strong communication skills and