Delivery Manager

Government of Alberta; Edmonton; Hybrid; CAD 102,000 - 138,000; Full time

Job summary

The Government of Alberta is seeking a Delivery Manager in Edmonton to lead onboarding, change management, and stakeholder engagement for Platforms products. Reporting to the Director, Platforms Operations, you will drive service improvements, ensure release readiness, and align efforts with government priorities while fostering strong partnerships across teams.

Applicants should hold a university degree with four years of related experience and demonstrate strong communication skills and

Qualifications

• A university degree in a related field, plus four years of progressively responsible, related experience.
• A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Responsibilities

• Leading onboarding and change management programs for high-impact digital services and enterprise platforms.
• Fostering trusted stakeholder partnerships to support service adoption, risk management, and operational excellence.
• Driving continuous service improvements through data-informed analysis, user feedback, and performance monitoring.
• Overseeing release readiness, user acceptance testing, and issue resolution to ensure successful product delivery.
• Advancing responsible AI and automation initiatives to improve client experience and operational efficiency.
• Developing and managing performance reporting frameworks, KPIs, and service standards to support informed decision-making and product roadmap priorities.
• Providing strategic leadership, coaching, and direction to teams while aligning operations with organizational objectives and government priorities.

Skills

Leadership

Change management

Stakeholder management

Project management

AI & automation

Education

University degree

Job description

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Job Information

Job Title: Delivery Manager

Job Requisition ID: 88173

Ministry: Technology and Innovation

Location: Edmonton

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Permanent/Temporary/Wage: Permanent

Scope: Open Competition

Closing Date: October 19, 2026

Classification: Manager Zone 2 (M41Z2)

Salary: $3,920.66 to $5,276.07 bi-weekly ($102,329 - $137,705/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation .

The Platforms branch within DDD is accountable for supporting ministry programs through the planning, development, delivery and operations of user-centered common platform services. The branch builds and develops common platforms and data services that enable product teams to deliver working software that meets the needs of their users.

Role Responsibilities

The Platforms branch is looking for a Delivery Manager. Reporting to the Director, Platforms Operations, the Delivery Manager oversees the onboarding, change management, and business relationship management aspects of Platforms products.

This position supports the branch’s vision of 'government-as-a-platform' by ensuring effective stakeholder engagement and communication, robust multi-channel user support, and effective operational practices are in place and kept up to date.

• Leading onboarding and change management programs for high-impact digital services and enterprise platforms.
• Fostering trusted stakeholder partnerships to support service adoption, risk management, and operational excellence.
• Driving continuous service improvements through data-informed analysis, user feedback, and performance monitoring.
• Overseeing release readiness, user acceptance testing, and issue resolution to ensure successful product delivery.
• Advancing responsible AI and automation initiatives to improve client experience and operational efficiency.
• Developing and managing performance reporting frameworks, KPIs, and service standards to support informed decision-making and product roadmap priorities.
• Providing strategic leadership, coaching, and direction to teams while aligning operations with organizational objectives and government priorities.

To be successful in this position, you will demonstrate:

• Strong interpersonal and communication skills.
• Ability to manage an extensive set of concurrent projects involving collaboration with multiple stakeholders

The Job Description is provided for further details on this position

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements:

• A university degree in a related field (e.g., Sciences, Public Administration, Business, Arts), supplemented by four (4) years of progressively responsible, related experience.
• A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Preference will be given to candidates who demonstrate:

• Progressive experience in supervision, program development, and project management.
• Expertise in change management, risk mitigation, and the coordination of complex deliverables.
• Proficiency in leveraging AI-enabled and automation tools to enhance analysis, reporting, stakeholder support, and service delivery.

Equivalencies:

• A related master’s degree and a minimum of three (3) years of related experience; or
• A related two-year diploma and a minimum of six (6) years of related experience; or
• A related one-year certificate and a minimum of seven (7) years of related experience; or
• A minimum of eight (8) years of related experience in lieu of formal education.

Assets:

• Change Management Professional, Project Management Professional
• Experience with artificial intelligence

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Term of Employment

Permanent, Full-time position

Hours of Work: 7.25 hours daily / 36.25 weekly - Monday to Friday

Location: Edmonton

Final candidates will be required to undergo a security screening.

Applicants are required to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer

• Working for the Alberta Public Service
• Management Employee Pension Plan (MEPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.

Protection of Privacy Act Collection Notice

The personal information collected through this recruitment is for determining your qualifications for employment in the Alberta Public Service and to manage the Alberta Government talent acquisition program. The personal information will be inputted into an automated system to support the assessment of your suitability for this position. This collection is authorized by section 4(a) and (c) of the Protection of Privacy Act and sections 15 and 18(2) of the Public Service Act. For questions about the collection of personal information, please contact Talent Acquisition, Public Service Commission at [e-mail].

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at [e-mail].