D&O Technical Project Manager

Jobtailor; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Nokia is seeking a seasoned project manager to lead global customer programs, ensuring scope, cost, schedule, and quality align with the Mode of Operation. You will coordinate multi-disciplinary teams, manage contracts, communication plans, and stakeholder expectations while delivering exceptional customer satisfaction.

With 7–10 years of experience, you will drive governance, change management, and continuous improvement in a fast-paced, cross-cultural setting, balancing client needs with

Qualifications

• 7–10 years of extensive project management experience or related degree.
• Proven track record delivering complex customer projects and maintaining high-quality standards.
• Experience leading diverse teams and cross-functional collaboration.
• Excellent communication and influencing skills.
• Cross-cultural knowledge and a global mindset.
• Proficiency in project management methodologies including risk management.
• Strong analytical and problem-solving abilities.
• Ability to work independently and self-direct, implementing innovative concepts.

Responsibilities

• Manage customer programs for defined product and service scopes per guidelines.
• Plan and update customer project plans, coordinate change management for cost, scope, schedule, and quality.
• Align forecasts across project finance, product, and service, and support pre-sales and sales processes.
• Determine and manage delivery approach alternatives and select final recommended approach.
• Oversee handovers from Sell to Execute and from Delivery to Care.
• Initiate and execute project contract management processes for customization to project requirements.
• Manage customer relationships during delivery as the primary interface.
• Address customer complaints and changing requirements.
• Prepare and implement communication plans for customers and stakeholders.
• Monitor and control delivery within approved budgets and profitability forecasts.
• Ensure quality and customer satisfaction.
• Identify risks and opportunities and pursue renewals.

Skills

Project Management

Leadership Skills

Communication Skills

Cross-Cultural Knowledge

Risk Management

Financial Forecasting

Analytical Skills

Problem-Solving

Independent Working

Time Management

Organizational Skills

Stakeholder Management

Education

Bachelor's degree

Job description

• Manage customer programs or projects for defined product and service scopes in alignment with Nokia's Mode of Operation and guidelines
• Plan and update customer project plans and coordinate change management for cost, scope, schedule, and quality
• Ensure consistency among project financial, product, and service forecasts and participate in pre-sales and sales processes
• Determine and manage delivery approach alternatives and select the final recommended approach
• Oversee handovers from Sell to Execute and from Delivery to Care
• Initiate and execute project contract management processes and customize global operational processes to project requirements
• Manage customer relationships during delivery as the primary customer interface
• Address customer complaints and changing requirements
• Prepare and implement communication plans for customers and stakeholders
• Monitor and control delivery within approved budgets and profitability forecasts
• Ensure quality and customer satisfaction
• Manage project risks and opportunities and seek opportunities to expand and renew customer contracts

Requirements

• 7-10 years of extensive relevant experience in project management or a related field, or a graduate/postgraduate degree in a relevant discipline
• Expertise in more than one area, with a broad perspective and deep knowledge of theory and practice within a function
• Strong leadership skills and ability to lead a project team, potentially performing line manager responsibilities
• Excellent communication and influencing skills, with ability to express complex information clearly and inspire others
• Cross-cultural knowledge and a global mindset
• Proven track record managing complex customer projects and maintaining high-quality standards
• Proficiency in project management methodologies and tools, including risk management and opportunity identification
• Strong analytical and problem‑solving skills
• Ability to work independently and self‑direct, developing and implementing innovative concepts and plans
• Excellent organizational and time management skills
• Bachelor's degree (listed as the study level)

Core Competencies

Demonstrates extensive project management expertise with a focus on customer satisfaction, quality assurance, and financial oversight. Capable of leading diverse teams and managing complex customer relationships while implementing effective communication and change management strategies.

Highest-signal resume keywords

• Project Management
• Customer Relationship Management
• Risk Management
• Leadership Skills
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Project Management Methodologies
• Change Management
• Financial Forecasting
• Analytical Skills
• Problem-Solving Skills

Soft Skills

• Leadership
• Organizational Skills
• Time Management
• Influencing Skills
• Cross-Cultural Knowledge

Industry Keywords

• Customer Programs
• Delivery Approach
• Contract Management
• Quality Standards
• Global Mindset