Senior Manager, Project – Transformation

Jobtailor; Montreal (administrative region); On-site; CAD 120,000 - 170,000; Full time

Job summary

Jobtailor seeks a seasoned program leader to drive complex cross-functional transformations across ERP, CRM, and BI platforms. You will shape roadmaps, oversee budgets, and partner with Finance to deliver measurable business impact.

You will run discovery sessions, align diverse teams, and govern programs from discovery through go-live, adoption, and optimization, including change management and vendor collaboration. Fluency in French and English is required.

Qualifications

• Eight or more years leading complex, cross-functional projects and transformation programs.
• Several years managing people.
• Track record of carrying enterprise initiatives from discovery through go-live, adoption, and measurable business impact.
• Hands-on experience leading ERP, CRM, or enterprise platform implementations, migrations, and integrations.
• Comfort working alongside technical teams and vendors.
• Working command of financial processes, controls, billing, and revenue workflows.
• Ability to partner credibly with Finance and Accounting.
• Methodical approach to prioritizing, governing, and designing processes.
• Ability to lead steering committees and brief leadership clearly.
• Refined discretion when handling confidential commercial and financial matters.
• Professional fluency in French and English, spoken and written.

Responsibilities

• Lead complex cross-functional projects from concept to measurable business impact.
• Build and maintain project plans covering timelines, milestones, workstreams, dependencies, resources, risks, budgets, and success measures.
• Run discovery sessions, workshops, process design meetings, and steering committees.
• Align internal teams and external vendors on deliverables, decisions, and dependencies.
• Own readiness, testing, rollout, training, go-live, hypercare, stabilization, and post-launch assessment.
• Establish governance for ownership, decision-making, escalation, success measurement, charters, business cases, status reporting, risk management, and benefit tracking.
• Translate company priorities into structured programs and roadmaps, including integration work related to acquisitions, partnerships, and new business lines.
• Lead cross-departmental and cross-business-line process redesign to reduce duplication, manual work, weak controls, and friction.
• Lead ERP, CRM, workflow platform, reporting, and business intelligence implementations, migrations, and integrations.
• Drive technology-stack consolidation, automation, and practical AI adoption.
• Lead transformation across accounting operations, financial reporting, controls, billing, collections, commissions, and revenue workflows in partnership with Finance.
• Build change-management approaches and manage people directly while remaining hands-on in Operations.
• Report to the Director, Operations & Agency Services, and work with the CEO and leadership team as needed.

Skills

Cross-functional leadership

ERP implementation

CRM implementation

Financial process management

Bilingual French/English

Stakeholder engagement

Change management

Governance & reporting

Team leadership

Prioritization

Tools

ERP Systems

CRM Systems

Workflow Platforms

Reporting Tools

Business Intelligence Tools

Job description

• Lead the company's most complex cross-functional projects from concept through implementation, adoption, optimization, and measurable business impact
• Build and maintain project plans covering timelines, milestones, workstreams, dependencies, resources, risks, budgets, and success measures
• Run discovery sessions, workshops, process design meetings, and steering committees
• Align internal teams and external vendors on deliverables, decisions, and dependencies
• Own readiness, testing, rollout, training, go-live, hypercare, stabilization, and post-launch assessment
• Establish governance for ownership, decision-making, escalation, success measurement, charters, business cases, status reporting, risk management, and benefit tracking
• Translate company priorities into structured programs and roadmaps, including integration work related to acquisitions, partnerships, and new business lines
• Lead cross-departmental and cross-business-line process redesign to reduce duplication, manual work, weak controls, and friction
• Lead ERP, CRM, workflow platform, reporting, and business intelligence implementations, migrations, and integrations
• Drive technology-stack consolidation, automation, and practical AI adoption
• Lead transformation across accounting operations, financial reporting, controls, billing, collections, commissions, and revenue workflows in partnership with Finance
• Build change-management approaches and manage people directly while remaining hands-on in Operations
• Report to the Director, Operations & Agency Services, and work with the CEO and leadership team as needed

Requirements

• Eight or more years leading complex, cross-functional projects and transformation programs
• Several years managing people
• Track record of carrying enterprise initiatives from discovery through go-live, adoption, and measurable business impact
• Hands-on experience leading ERP, CRM, or enterprise platform implementations, migrations, and integrations
• Comfort working alongside technical teams and vendors
• Working command of financial processes, controls, billing, and revenue workflows
• Ability to partner credibly with Finance and Accounting
• Methodical approach to prioritizing, governing, and designing processes
• Ability to lead steering committees and brief leadership clearly
• Refined discretion when handling confidential commercial and financial matters
• Professional fluency in French and English, spoken and written

Core Competencies

Demonstrates expertise in leading complex cross-functional projects and transformation programs, with a strong focus on ERP, CRM, and enterprise platform implementations. Proficient in financial processes and change management, while effectively collaborating with internal teams and external vendors.

Highest-signal resume keywords

• Cross-Functional Project Leadership
• ERP Implementation
• CRM Implementation
• Financial Process Management
• Bilingual in French and English

ATS Optimization Keywords

Hard Skills

• Project Management
• Process Design
• Risk Management
• Change Management
• Business Intelligence
• Automation
• AI Adoption
• Data Analysis
• Governance
• Budget Management

Soft Skills

• Collaboration
• Initiative
• Curiosity
• Positive Attitude
• Calm Under Pressure

Industry Keywords

• Cross-Functional Projects
• Transformation Programs
• Financial Reporting
• Revenue Workflows
• Stakeholder Engagement

Tools & Technologies

• ERP Systems
• CRM Systems
• Workflow Platforms
• Reporting Tools
• Business Intelligence Tools