Senior Project Manager

Adido; Toronto; On-site; CAD 110,000 - 170,000; Full time

Job summary

Adido in Toronto, Canada, seeks an innovative Senior Program Manager to lead a large-scale, multi-jurisdictional initiative across clients, vendors, and delivery partners. You will steer cross-functional teams, manage budgets, and ensure delivery from initiation to operations, with a focus on risk mitigation and quality outcomes.

The role requires strong negotiation, communication, and change-management skills, with proven ability to align diverse stakeholders around a shared vision and deliver

Qualifications

• Experience leading large cross-functional teams on complex programs.
• Strong negotiation, communication, and relationship-building abilities.
• Proven track record in enterprise-level program delivery across multiple workstreams.

Responsibilities

• Lead and manage a cross-functional team delivering a modern, integrated solution.
• Collaborate across workstreams to align vision, goals, and progress.
• Build relationships with clients, vendors, and delivery partners to mitigate risks.
• Input to development, tracking, and reporting of project financial forecasts.
• Provide executive-level materials including options analyses and status briefs.
• Identify staffing needs and inform resource planning.
• Promote an inclusive, values-based team and resolve conflicts.
• Develop and deliver outcomes of a Knowledge Transfer Plan.
• Champion delivery excellence across lifecycle from analysis to testing.

Skills

Critical thinking

Negotiation

Communication

Relationship building

Cross-functional leadership

Stakeholder management

Project coordination

Job description

Requirements: What you'll need

Skills, Knowledge, Experience, and Qualifications:

Responsibilities:

Looking for an innovative leader with strong critical thinking, negotiation and communication skills. This individual will work collaboratively with clients, vendors and delivery partners building trust and demonstrating accountability. You will achieve results by leveraging your ability to establish formal and informal networks within and across the organization, enabling you to remove barriers, mitigate risks and deliver quality solutions. In this role you must be able to partner with and work effectively across multiple project workstreams to leverage a diverse team and manage changing priorities.

Provide program management leadership and expertise of a large scale, highly complex, high profile and high-risk initiative that is multijurisdictional and enterprise wide. Ensure accountability for the project and the successful full life cycle delivery including transition from project to operational model and overseeing the related change management activities. Ensure scope of deliverables are cost effective and efficient and in compliance with organization’s methodologies, standards and frameworks. Provide delivery leadership for modern streamlined services in alignment with OPS technology roadmap for enterprise services, including user centric design.

General Skills:

1. 1. Lead and manage a cross-functional team in the delivery of a modern, integrated payment processing, imaging, and data capture solution.
2. 2. Collaborate across project workstreams to ensure open and transparent communications, alignment of vision and project goals, and coordinated progress of shared deliverables.
3. 3. Build and maintain relationships with clients, vendors, and delivery partners to mitigate risks and remove barriers, in support of successful implementation.
4. 4. Coordinate and provide input to the development, tracking, and reporting of project financial forecasts in alignment with approved project budget.
5. 5. Provide oversight and direction on creation and presentation of executive level materials including for example options analysis, status reports, briefing and decision notes.
6. 6. Identify staffing needs and opportunities, work with Senior Manager to inform resource planning and communicating deliverables.
7. 7. Promote a values-based and inclusive team through employee engagement and communicating deliverables.
8. 8. Champion a respectful work environment across a diverse team that includes Cluster staff, clients, vendors, and delivery partners.
9. 9. Develop and deliver outcomes of a Knowledge Transfer Plan

Leadership: (15%)

• You demonstrate, model, and hold others accountable for behavior that is in alignment with a respectful workplace.
• Manage and lead teams by communicating values, strategies, expectations, and promote an engaged and inclusive environment.
• Provide direction to staff in support of their project objectives.

Relationship Management:(25%)

• You are accountable for commitments and effectively communicate and manage expectations.
• Proven ability to build and maintain relationships built on trust, respect, and a willingness to work collaboratively toward shared interests.
• Leverage negotiation skills to influence outcomes and navigate conflict.

Planning and Execution: (25%)

• You are knowledgeable in project management principles and methodologies.
• Proven ability to manage all phases of large-scale project delivery including analysis, design, implementation, and testing in a multi-platform environment.
• Assess project progress, priorities, and risks to develop mitigation strategies.
• Ensure project delivery meets quality standards, schedule, and approved budget, while addressing changing or conflicting requirements.
• Coordinate project consultation and advisory meetings with external and internal stakeholders, partners, and consultants.
• Implement industry best practices i.e. Digital Business Modeling, Agile Development, Architecture, Integration, Quality Assurance, Project Management and System Operations.

Communication: (10%)

• You have proven experience tailoring communications to specific audiences including staff, clients, partners, vendors, and executives.
• Ability to present and obtain approval for complex solution options.
• Oversee discussions and stakeholder consultations to validate needs and translate requirements into technical solutions.
• Maintain open and transparent lines of communication with internal and external partners and stakeholders.

Critical Thinking:(25%)

• You have proven skills in assessing, identifying, and recommending technology options that meet client needs and align with organizational strategic goals including the Digital First strategy and Technology Roadmap Investment Planning.
• Engage appropriate stakeholders in decisions that impact them to gain consensus and buy in to change.
• Analyze and evaluate key technical, financial, and business impacts of proposed technology solutions and approaches on other areas, ministries, and the IT industry.

MUST HAVES:

• You are accountable for commitments and effectively communicate and manage expectations.
• Proven ability to build and maintain relationships built on trust, respect, and a willingness to work collaboratively toward shared interests.
• Leverage negotiation skills to influence outcomes and navigate conflict.
• Proven ability to manage all phases of large-scale project delivery including analysis, design, implementation, and testing in a multi-platform environment.
• Ability to present and obtain approval for complex solution options
• You have proven skills in assessing, identifying, and recommending technology options that meet client needs and align with organizational strategic goals including the Digital First strategy and Technology Roadmap Investment Planning.