Customs Operations Lead

FedEx Express México; Vancouver; On-site; CAD 55,000 - 86,000; Full time

Job summary

FedEx Trade Networks Canada is hiring for a Data Management and Dispute Resolution role in Richmond, BC. The position handles entry administration, LVS consolidation, and client invoice inquiries, with a focus on accuracy and regulatory compliance.

The successful candidate will coordinate work across branches, review customs rejects, and generate management reports. Strong MS Office skills and bilingual ability are valued, with a Monday–Friday daytime schedule and competitive base pay.

Qualifications

• High School Diploma and 3 years of College required, CCS designation.
• Minimum 7 years of experience in managing rating in a Customs department with a reputed Transportation and Brokerage firm.
• Excellent communication skills, bilingual an asset.
• Advanced knowledge of MS Office and Outlook.
• Excellent inter-personal skills and solid ability to prioritize, organize and multi-task.

Responsibilities

• Ensures that all entries are administered accurately.
• Coordinates and distributes work to staff or other branches for all entries to ensure files are completed timely and accurately.
• Prepares and transmits monthly LVS consolidation and ensures acceptance to avoid penalties.
• Reviews customs rejects and corrects them to avoid penalties.
• Resolves client disputes by emitting requests for credit notes, claims, amendments and/or corrections.
• Meets with staff and clients to resolve internal disputes and finds solutions to problems.
• Assists customers and other departments with requests such as classifications, documents, changes, questions on OGD requirement etc.
• Responds to clients on escalated issues with regards to invoices (wrong account used, rating error, fees miscalculation).
• Compiles information and generates various weekly/daily reports for management.
• Ensures accuracy by analyzing each transaction and resolves them using necessary tools/resource.
• Administers and actions Overdue Invoices (ODI) and other financial reports, and solves issues and follows-up on inquiries as needed.
• Conducts meetings with staff about training, updates and changes to work and company.
• Provides direction and guidance to team, trains them on rating and regulatory requirements.

Skills

Communication skills

Bilingual

Education

CCS designation

Tools

MS Office

Outlook

Job description

FedEx Trade Networks Canada is hiring for a Data Management and Dispute Resolution role in Richmond, BC. The position handles entry administration, LVS consolidation, and client invoice inquiries, with a focus on accuracy and regulatory compliance.

The successful candidate will coordinate work across branches, review customs rejects, and generate management reports. Strong MS Office skills and bilingual ability are valued, with a Monday–Friday daytime schedule and competitive base pay.