Bilingual Customer Experience Specialist

FedEx Canada; Squamish; On-site; CAD 32,000 - 33,000; Full time

Job summary

FedEx Canada is seeking a position focused on direct customer interaction to provide accurate information and assistance. The role includes performing essential administrative duties to keep operations efficient and to promote ongoing sales and incremental revenue wherever possible.

This interview position lines up with a fast-paced logistics environment, requiring readiness to complete training, lift loads when necessary, and communicate clearly with customers and colleagues.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Must be able to complete all basic and recurrency training.
• Must be able to lift 70 lbs and maneuver packages up to 150 lbs with equipment.
• Must be able to complete mandatory testing and training.

Responsibilities

• To provide accurate information and assistance to customers requiring direct customer interface.
• To perform administrative duties necessary for efficient operations.
• Promotes continued sales and generating potential incremental revenue wherever possible.

Skills

Canadian customs knowledge

FedEx products knowledge

Interpersonal skills

Analytical thinking

Negotiation skills

Stress management

Lifting 70lbs

Windows PC proficiency

Training completion

Customer interface skills

Education

High school diploma or equivalent

College diploma preferred

Job description

FedEx Canada is seeking a position focused on direct customer interaction to provide accurate information and assistance. The role includes performing essential administrative duties to keep operations efficient and to promote ongoing sales and incremental revenue wherever possible.

This interview position lines up with a fast-paced logistics environment, requiring readiness to complete training, lift loads when necessary, and communicate clearly with customers and colleagues.