Customs Import Specialist - Senior

Axxess International Inc.; Trois-Rivières; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Telecommuting 2 days a week

Group insurance

RRSP with employer contribution

Employee Assistance Program

7 personal days in addition to the 12–

Training supported by Axxess

Job summary

Axxess International Inc. in Canada is seeking a Custom Import Specialist to join our Canadian Customs team at our Quebec city office.

You will leverage a solid background in Canadian regulations, classification and valuation rules to ensure compliant, efficient customs clearance for import clients.

The role requires bilingual English/French communication and collaboration with internal teams to resolve issues and support onboarding.

Qualifications

• Minimum 7 years of relevant experience at a customs broker.
• Experience with ITM (Descartes) and/or document management systems.
• Strong knowledge of the customs clearance process, including Canadian regulations, classification and valuation rules.
• Computer proficiency: Office suite, including Excel.
• Advanced client service skills, with the ability to build strong relationships, anticipate client needs, and deliver responsive, solution-oriented support.
• Bilingual EN/FR to communicate with all of our clients and colleagues in other provinces.
• Advanced ability to analyze complex situations, anticipate challenges, and manage priorities independently.
• Assets: CCS, CTCS.

Responsibilities

• Process and review files pending quality control to ensure compliance and accuracy
• Maintain and update client databases to support efficient customs clearance
• Monitor deadlines and ensure timely release of files
• Respond to client inquiries and follow up on missing or incomplete information
• Collaborate with internal departments to resolve operational issues
• Support client onboarding and maintain accurate client profiles
• Contribute to team development by training colleagues and identifying/correcting data errors

Skills

Customs clearance knowledge

Client service skills

Bilingual EN/FR

Problem solving

Priority management

Tools

Descartes ITM

Document management systems

Job description

Axxess is a family-owned and international customs broker and freight forwarder that has been serving importing and exporting companies since 1998.

The members of our team make a difference thanks to the personalized service they offer to our customers: competence, respect, kindness and a taste for challenge.

We are committed to supporting our experts in their careers. We provide you with all the necessary tools so that you can flourish and share your experience with the team!

Interested? We are looking for our next Custom Import Specialist to join our Canadian Custom team at our Quebec city office!

Do you have a solid background in Canadian regulations, classification ? At Axxess, your expertise will have a direct impact on service quality and operational efficiency.

You will enjoy many advantages such as:

• Telecommuting 2 days a week
• Group insurance
• RRSP with employer contribution
• Employee Assistance Program
• 7 personal days in addition to the annual vacation
• Training supported by Axxess

Your main tasks will be to:

• Process and review files pending quality control to ensure compliance and accuracy
• Maintain and update client databases to support efficient customs clearance
• Monitor deadlines and ensure timely release of files
• Respond to client inquiries and follow up on missing or incomplete information
• Collaborate with internal departments to resolve operational issues
• Support client onboarding and maintain accurate client profiles
• Contribute to team development by training colleagues and identifying/correcting data errors

What we are looking for:

• Minimum 7 years of relevant experience at a custom broker
• Experience with ITM (Descartes) and/or document management systems
• Strong knowledge of the customs clearance process, including Canadian regulations, classification and valuation rules
• Computer proficiency: Office suite, including Excel
• Analysis and problem solving: ability to evaluate methodologies, adapt the approach and deploy technical solutions in a variety of situations
• Advanced client service skills, with the ability to build strong relationships, anticipate client needs, and deliver responsive, solution-oriented support
• Biliguism EN/FR to be able to communicate with all of our clients and collegues in other provinces
• Advanced ability to analyze complex situations, anticipate challenges, and manage priorities independently
• Assets: CCS, CTCS

The use of the masculine in this job offer has the sole purpose of simplifying the text.